Fast Response Parts Admin (Secondment)

**This role is a 3 month secondment**

About our business

JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.

The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

This is a great opportunity to work on our Fast Response Parts Team, which is crucial to our customers’ overall experience. We’re looking for the right candidate to help solve problems, drive high standards and help to source parts in order to get our machines in the field up and running as quickly and efficiently as possible.

You’ll work alongside a team of co-ordinators that drive part ordering activities in their assigned area of the country. The team works closely with our Supply Chain and catering part suppliers. They play a key role in coordinating the ordering, tracking and expediting of parts, whilst supporting our operations teams and engineers in the field.

Previous laundry/catering machine or part experience is not essential as full training will be given.

Key tasks

• Working within a team of coordinators and collaborating with our engineers and Supply Chain
• Processing part orders and ensuring cost effectiveness and timely deliveries
• Problem solving to find the correct information (to avoid part delays and reduce machine downtime)
• Liaising with suppliers to source part information and manuals
• Expediting orders for critical repairs
• Raising quotes with the support of our automated system
• Supporting with admin activities

Criteria

Knowledge and Skills (what you know and what you can do)

• Confident communicator
• Problem-solving abilities
• Multi-tasking

Experience (what you have done)

• Excellent customer service
• Experience with part manuals
• Dealing with suppliers
• Laundry/catering machine experience

Personal qualities (the way you think and act)

• Eager to learn

Pay: £25,742.00 per year

Benefits:

• Canteen
• Free parking
• On-site gym
• On-site parking

Work Location: Hybrid remote in Sowerby Bridge HX6 4AJ