Fast Track Manager - Morocco

Do you want to be at the forefront of one of the most exciting and fastest growing sectors in Travel & Hospitality?

If you have a passion for delivering world class guest experience, leading hospitality teams and enjoy meeting new faces every day, then this is the role for you.

We are Aspire Executive Lounges (Proudly part of Swissport). With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day.

We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.

We are seeking candidates for an exciting opportunity to join a high-flying team of hospitality professionals and to continually improve the Aspire Executive Lounge offering to meet our ambition of being the Best Lounge provider globally.

Job Summary As Fast Track Manager - Morocco , you will have full responsibility for the operational performance, service quality, and commercial success of Fast Track and Meet & Assist services across six airports nationwide.

You will lead teams, ensure service excellence, standardize procedures, and work closely with airport authorities, airline partners, and internal stakeholders to deliver a seamless, premium passenger experience aligned with Swissport Aspire standards.

Your activities Operations & Service Excellence

• Oversee Fast Track and Meet & Assist operations across 6 airports in Morocco
• Ensure consistent delivery of high-quality, personalized passenger services
• Ensure the fast Track team deliver a world class image (Grooming and service)
• Implement and maintain Aspire service standards and operational procedures
• Monitor service KPIs, customer satisfaction, and compliance with SLAs
• Manage Crisis and complains

Leadership & People Management

• Recruit, train, and manage Fast Track teams across all locations
• Provide coaching, performance management, and continuous development
• Foster a culture aligned with Aspire values: care, integrity, and teamwork

Stakeholder & Airport Coordination

• Act as the main point of contact for airport authorities, security, immigration, airline partners and clients and develop commercial partnerships
• Coordinate with internal departments to ensure seamless operations
• Proactively resolve operational challenges and passenger service issues

Your profile

• Bachelor’s degree or diploma in Aviation Management, Hospitality, Tourism, Business Administration, or equivalent
• Minimum 5 years’ experience in airport operations, premium passenger services, or hospitality management
• Exceptional problem solving abilities
• Proven leadership experience managing multi-site or multi-team operations
• Strong knowledge of airport processes (security, immigration, boarding, VIP services)
• Fluency in Arabic, French & English
• Excellent stakeholder management skills
• Highly organized, results-driven, and able to perform under pressure
• Professional presence and a passion for delivering exceptional customer experiences

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!