Fault Management L2 Engineer

Your responsibilities

• Fault management/configuration of 5G SA Core Network.
• Coordination with Project teams for HLD/LLD/TOL/Design reviews
• Hand in Hand coordination with project for network integration activities
• Handle the Trouble ticket/CR within SLA
• Customer Issue handling and ensuring the end customer services are maintained
• MOP/WI preparation for the activities and new learnings
• Prepare, implement and verify the configuration and integration of a Node / System
• Coordinating with care team for finding and analysing the RCAs
• Guiding team members to execute complex & critical configuration changes
• Tracking of issues related to tools and timely escalation as per pre-defined matrix
• Attending governance call with region and internal teams. Also responsible for analysing and implementation of feedback from customers.

Your skills and experience

Must-Have:

• Require a bachelor's or master's degree in a related field
• Typically, a minimum of 5 to 8 years experience in the Ericsson Packet Core Domain, specifically with 5G Core Nodes (AMF, SMF, UPF, NRF) and LTE Nodes (MME, SGW/PGW).
• Hands-on experience with E2E call flows for 5G, LTE, and volte systems
• Strong understanding of LTE and 5G EPC/5G Core Architecture Interfaces and Protocols
• Proficiency in Cloud Native Architecture, including Microservices, Kubernetes, and Containers
• Ability to prepare, implement, and verify configurations and integrations of network nodes