FBS M365 Engineer

FBS - Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today's competitive marketplace.

We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

Since we don't have a local legal entity, we've partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.

What to expect on your journey with us:

• A solid and innovative company with a strong market presence
• A dynamic, diverse, and multicultural work environment
• Leaders with deep market knowledge and strategic vision
• Continuous learning and development

We are seeking an experienced Microsoft 365 Engineer with specialized expertise in Microsoft Teams to join our IT team. In this role, you will be responsible for the management, support and optimization of our Microsoft 365 environment with a particular focus on MS Teams configuration, and support. You will work closely with cross-functional teams to ensure seamless collaboration, communication, and productivity across the organization through effective MS Teams implementation and management.

Responsibilities Microsoft 365 Environment Management

• Configure, maintain and support Microsoft 365 environments including Exchange Online, SharePoint Online, OneDrive for Business, and Teams
• Understanding and support of Azure Active Directory (Entra ID), including single sign-on, multi-factor authentication, APP registration and conditional access policies
• Understanding of Microsoft Purview and working with security and compliance team to better security posture
• Perform regular health assessments of the Microsoft 365 environment and implement remediation plans

MS Teams Specific Responsibilities

• Lead the configuration, and management of Microsoft Teams throughout the organization
• Development and configuration of Microsoft Copilot agents within Microsoft Teams and Copilot studio
• Troubleshoot Teams-related issues including connectivity problems, AV quality issues, and integration challenges
• Analyze Teams usage logs and call quality data to identify and resolve performance issues
• Manage and deploy Teams applications, bots, and connectors from the Teams app store and custom solutions
• Understanding of Teams 3rd party technologies such as ECD and QoS

Automation and Development

• Develop and maintain PowerShell scripts for automating Microsoft 365 and Teams management tasks
• Work with Microsoft Graph API to create custom integrations and solutions

Support and Training

• Provide third-level support for complex Microsoft 365 and Teams issues
• Create training materials and conduct training sessions for end-users on Teams features and best practices
• Collaborate with service desk teams to develop effective troubleshooting procedures

Requirements

• Minimum 5+ years of experience administering Microsoft 365 services
• Proven expertise in Microsoft Teams deployment, configuration, and management
• Strong understanding of Microsoft 365 identity management with Azure Active Directory
• Experience with Teams audio/video setup, troubleshooting, and quality assessment
• Working knowledge of Microsoft Graph API for Teams customization and integration
• Strong PowerShell scripting skills for Microsoft 365 and Teams management
• Experience with Power Automate for creating workflow automations within Teams
• Microsoft 365 Certified: Teams Administrator Associate

Nice to Have

• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate

Benefits This position comes with competitive compensation and benefits package:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Dynamic and inclusive work culture within a globally renowned group
• Private Health and Dental Insurance
• Pension Plan
• Meals tickets
• Life Insurance