FBS Supervisor

About the role

This role involves overseeing restaurant operations and F&B service during each shift, leading and organizing waiter/waitress and F&B staff, and ensuring guest service is fast, friendly, and compliant with hotel SOP.

Key responsibilities

• Oversee restaurant operations and F&B service each shift
• Lead and organize waiter/waitress and F&B staff tasks
• Conduct briefings before operations and ensure staff understand their duties
• Ensure restaurant area, equipment, and supplies are clean and ready for use
• Ensure guest service is fast, friendly, and compliant with hotel SOP
• Handle guest complaints and resolve issues professionally
• Ensure availability of food, beverages, and operational supplies
• Monitor material usage to reduce waste and damage
• Coordinate with Kitchen, Front Office, Housekeeping, and other departments
• Create operational reports and document incidents during shifts

About you

• Leadership and team management capability
• Good communication and customer service skills
• Understanding of basic restaurant/hotel operations
• Ability to handle guest complaints
• Ability to assign tasks and manage shift scheduling
• Understanding of basic inventory and stock control
• Ability to use POS/cashier systems
• Understanding of hygiene standards and food hygiene
• Ability to work in shift systems
• Ability to work under pressure