FC Lead - Warehouse Manager

FC Lead / Warehouse Manager Fulfillment Center Operations

Experience: 5-10 Years
Function: Fulfillment Center Operations / Supply Chain
Industry: E-commerce / FMCG / Retail / Distribution / 3PL / Warehousing
Employment Type: Full Time

Job Summary

We are looking for an experienced FC Lead / Warehouse Manager to manage end-to-end operations of a Fulfillment Center. The candidate will be responsible for ensuring safe, accurate, timely and cost-efficient warehouse operations across B2B and B2C fulfillment.

The role will own the complete operational cycle including Inbound, GRN, Putaway, Inventory Management, Order Processing, Picking, Packing, Dispatch, Logistics Handover, Returns/RTV and Reconciliation.

Key Responsibilities

• Manage day-to-day end-to-end Fulfillment Center / warehouse operations.
• Manage inbound receiving, GRN, putaway, storage and inventory processes.
• Ensure inventory accuracy through cycle counts, stock audits and reconciliation.
• Manage PO/order processing, picking, packing and dispatch operations.
• Ensure high pick/pack accuracy and achievement of dispatch TAT and SLA.
• Coordinate with logistics partners / 3PLs for pickups, dispatches, returns and delivery issues.
• Manage returns, RTV and reverse logistics processes.
• Plan manpower, shifts and daily workforce allocation.
• Monitor productivity and control overtime and operational costs.
• Ensure proper warehouse zoning, space utilization and inventory segregation.
• Maintain FIFO/FEFO wherever applicable.
• Ensure 5S, housekeeping, safety and security standards across the warehouse.
• Ensure physical inventory and system inventory remain synchronized.
• Prepare daily/weekly/monthly warehouse MIS and KPI reports.
• Identify operational bottlenecks and drive corrective and preventive actions.
• Lead continuous improvement and process optimization initiatives.

Key KPIs

• Inventory Accuracy
• GRN Accuracy & TAT
• Fill Rate
• Pick / Pack Accuracy
• Dispatch TAT & SLA
• Inventory Leakage / Shrinkage
• Damage %
• Manpower Productivity
• Warehouse Space Utilization
• Return Processing TAT
• Operational Cost Control

Required Experience & Skills

• 5-10 years of experience in Warehouse / Fulfillment Center / Supply Chain Operations.
• Experience managing warehouse teams and large-scale warehouse operations.
• Strong understanding of inbound and outbound operations.
• Strong experience in inventory management and stock reconciliation.
• Hands-on experience with WMS / ERP systems.
• Strong Excel / Google Sheets skills.
• Strong manpower and productivity management skills.
• Good problem-solving and escalation-management capabilities.
• Experience in E-commerce / FMCG / Distribution / Retail / 3PL operations preferred.

Preferred

• Experience managing B2B and B2C fulfillment.
• Experience with multi-channel fulfillment.
• Experience with Vinculum or similar WMS.
• Experience with high-volume fulfillment centers.
• Experience working with channels such as Amazon, Flipkart, Blinkit, Zepto, Swiggy, BigBasket, Myntra or similar platforms.
• Experience managing 3PL operations.

Ideal candidate: A hands-on warehouse/FC leader with strong ownership of inventory, manpower, dispatch, productivity, systems and warehouse discipline.