FCS Supervisor

Employment & Housing Case Manager Supervisor

Aim Community Services, Inc.
Spokane, WA
Full-Time | Hourly

Join Our Leadership Team

Aim Community Services is seeking an organized, motivated, and people-focused Employment & Housing Case Manager Supervisor to lead our Employment and Housing Case Management team.

This is a hands-on leadership position for someone who enjoys developing employees, creating accountability, improving programs, and helping individuals achieve greater stability through employment and housing services.

The Employment & Housing Case Manager Supervisor leads a team of Case Managers while overseeing service quality, documentation, program operations, client outcomes, and community partnerships.

What You'll Do

• Provide direct supervision, coaching, and support to Employment & Housing Case Managers.
• Conduct regular employee one-on-ones, case consultations, and performance reviews.
• Complete daily Case Manager check-ins and provide support with barriers or complex cases.
• Monitor authorizations, documentation, service delivery, deadlines, and staff caseloads.
• Complete documentation and chart audits and follow up on identified corrections.
• Maintain program trackers and monitor client and program outcomes.
• Support staff with crisis intervention and service coordination.
• Identify employee training needs and provide ongoing coaching and development.
• Build relationships with employers, landlords, housing authorities, workforce partners, and community resources.
• Ensure compliance with agency requirements, funding requirements, and applicable regulations.
• Support Medicaid billing documentation and reporting when applicable.
• Participate in leadership meetings, quality assurance activities, and program improvement projects.

The position also serves as a resource and escalation point for complex client cases while promoting a strengths-based and client-centered approach to services.

A Leadership Role With Structure

We believe supervisors need dedicated time to actually lead their teams, not simply react to problems as they arise.

Aim utilizes a structured leadership calendar that provides dedicated time for:

• Employee one-on-ones
• Daily Case Manager check-ins
• Authorization review
• Documentation and chart audits
• Staff coaching and follow-up
• Performance reviews
• Quality assurance
• Leadership meetings
• Program improvement and development

This structure helps supervisors stay organized, support their team, maintain compliance, and address concerns proactively.

Leadership Development & Advancement

Aim invests in the continued development of its leadership team. This position participates in our Leadership Development & Merit Advancement Program, which provides clear performance expectations, regular leadership coaching, quarterly development reviews, and opportunities for performance-based merit advancement.

Leadership development focuses on:

• Staff Leadership
• Operations & Organization
• Quality & Compliance
• Staff Development
• Professional Leadership

This provides supervisors with a clear pathway to strengthen their leadership skills, receive meaningful feedback, demonstrate measurable growth, and be recognized for sustained performance.

Minimum Qualifications

• Associate's degree in Human Services, Social Work, Psychology, or a related field; bachelor's degree preferred.
• At least 1 year of experience in case management, housing support, employment services, or a related field.
• Strong organizational, leadership, communication, and problem-solving skills.
• Knowledge of housing resources, employment programs, and supportive services in Washington State.
• Ability to provide clear feedback, hold employees accountable, and support professional development.
• Ability to independently organize priorities and meet deadlines.
• Valid driver's license, current vehicle insurance, and reliable transportation.
• Ability to successfully complete required background checks.

Preferred Qualifications

• Previous leadership or supervisory experience.
• Experience supporting individuals experiencing housing instability, unemployment, or mental health challenges.
• Familiarity with Medicaid billing and documentation; training can be provided.
• Peer Counseling certification or ability to obtain certification is preferred but not required.

What We Offer

• Full-time leadership position
• Structured leadership and supervisory support
• Regular leadership coaching and professional development
• Quarterly performance and development reviews
• Performance-based merit advancement opportunities
• Dedicated time for staff supervision, quality assurance, and program development
• Opportunity to make a meaningful impact on both employees and the individuals we serve

Who We're Looking For

We are looking for someone who can balance support with accountability.

A successful supervisor at Aim should be comfortable coaching employees, having difficult conversations when necessary, recognizing strong performance, following through on commitments, and helping staff become increasingly confident and independent in their roles.

You should be someone who takes initiative, communicates clearly, stays organized, accepts feedback, and wants to continuously improve both yourself and your team.

If you are looking for a leadership position where expectations are clear, development is supported, and strong performance creates opportunities for continued advancement, we encourage you to apply.

Apply today to join Aim Community Services and help us build a strong team while supporting individuals in achieving greater independence through employment and stable housing.

Pay: $26.00 - $28.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person