FHS End-to-end Operations Modeller

**The job holder will be integrated within the Airbus Flight Hours

Services (FHS) teams.The FHS End-to-End Operations Modeller

works as a transversal role across FHS operations functions. While

maintaining a consistent monthly focus on the Shelf-to-Shelf (S2S)

performance cycle, this role supports various transversal

improvement projects to improve FHS end-to-end operations

performance. This position is critical for unblocking stalled

initiatives and fostering local performance management of all

co-localized teams in FHS Malaysia.**

• Shelf-to-Shelf (S2S) Analysis & Action Plan Drumbeat
• S2S Lifecycle Modeling: Map and maintain the end-to-end S2S

process, identifying critical dependencies between Transport, Repair

Management, Warehouse and COD.

• Blockage Identification: Perform detailed Value Stream Mapping

(VSM) on S2S lead times to identify where components are stalling.

• Problem Unblocking: Act as the primary focal point for resolving

"stuck" S2S EOs, engaging relevant departments to find creative

solutions and ensure timely progression.

• Action Plan Execution: Propose and "drumbeat" the implementation

of specific S2S improvement initiatives, ensuring all FHS Operations

departments validate and adopt new workflows.

• Support : Provide support to the operational teams to unblock the

identified blockage.

• Monitoring & Backlog Management
• Open Loop Surveillance: Implement program-focused reporting to

monitor Open Loop S2S transactions.

• Backlog Reduction: Conduct deep-dive analysis on S2S Backlogs,

performing Root Cause Analysis (RCA) to prevent recurring delays in

the supply chain.

• KPI Reporting: Maintain and present S2S performance metrics

(abnormal statuses, turnaround time deviations) in local KPI review

meetings.

• IT Business Owner : Define the upgrade of the Dashboard and

manage tool adaptations with QLIK Dev Team

• Other duties reasonably determined from time to time by the Company
• Project & Change Management (Transversal Support)
• Project Leadership: Contribute to and drive operational process and

interface improvements across various FHS Operations departments.

• Change Management: Perform detailed analysis using methodologies

like Value Stream Mapping (VSM) and Lean Six Sigma to identify and

propose validated improvement areas.

• Stakeholder Management: Drumbeat the contribution of FHS

Malaysia teams to operational issues management and participate in

forums like Component Issues Management (CIM) and local KPI

reviews.

• Process Documentation: Ensure all improved processes are

documented and updated in the FHS Operations process referential.

• Training & Adoption: Organise and facilitate cross-departmental

training related to transversal processes to ensure timely execution and

effectiveness.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Customer Services Sdn Bhd

Employment Type: Agency / Temporary

Experience Level: Entry Level

Job Family: Improvement & Performance Management

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