FI MGR

Position Summary
The F&I Manager is responsible for overseeing all finance, insurance, and after-sales programs to maximize profitability while ensuring an exceptional customer experience. This position requires building strong relationships with lenders and customers, processing finance/insurance documents, and driving additional
revenue through protection products and financing packages.

Core Responsibilities
Customer-Focused Sales & Product Presentation

• Offer financing options, service contracts, extended warranties, and other aftermarket products to customers.
• Explain the benefits of F&I products, including GAP insurance and maintenance plans, in a transparent and professional manner.
• Convert cash transactions to financed deals when appropriate to maximize revenue.
• Create a memorable vehicle delivery process to build customer loyalty.

Finance & Compliance Management

• Build and maintain relationships with multiple lenders, securing competitive financing programs for customers.
• Prepare and submit loan applications accurately and promptly to finance sources.
• Ensure compliance with all federal, state, and local regulations governing vehicle financing and insurance, such as TILA and FCRA.
• Review and verify that all sales documents are accurate, including lien, tax, and title information.
• Maintain and organize insurance and finance files for timely processing.

Operational Excellence & Collaboration

• Monitor finance penetration rates and generate detailed monthly and annual performance reports.
• Collaborate with the sales team to develop forecasts, goals, and strategies for financing and insurance.
• Attend manager meetings to coordinate strategies and discuss progress with other departments.
• Train and mentor a designated employee to perform F&I duties during your absence.

Customer Satisfaction & Conflict Resolution

• Provide clear explanations of dealership and manufacturer service policies to customers.
• Handle customer complaints with professionalism, empathy, and a commitment to a positive outcome.
• Maintain a positive, cooperative relationship with the sales, service, and accounting departments to ensure smooth transactions.
• Develop follow-up systems to maintain customer relationships and promote future business.

Qualifications
Education & Experience

• Bachelor’s degree or equivalent combination of education and 1-2 years of work-related experience in F&I or automotive sales.
• Proven experience in selling F&I products or the ability to learn quickly and efficiently.

Licenses & Certifications

• Valid Driver’s License.
• Valid State Insurance License (or ability to obtain).

Skills & Competencies

• Excellent interpersonal and communication skills with the ability to engage customers and lenders effectively.
• Strong knowledge of financing products, lender guidelines, and state regulations.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficiency in dealership management systems and CRM software.

Physical Requirements

• Environment: Work primarily indoors in air-conditioned offices.
• Sitting/Standing: Regular sitting with some standing and walking throughout the day.
• Lifting: Occasionally lift up to 25 lbs.
• Repetitive Movement: Regular use of hands for computer work and paperwork.
• Mobility: Occasionally bend, twist, stoop, and climb stairs.
• Visual Acuity: Ability to read and analyze financial documents and customer applications.

Expectations & Performance Standards

• Uphold Thompsons Auto Group’s commitment to integrity and customer satisfaction by ensuring ethical and transparent interactions with customers.
• Attend all required meetings, maintain consistent follow-through on assigned projects, and set personal performance goals aligned with company objectives.
• Maintain a clean and professional appearance, reflecting Thompsons' commitment to accountability and continuous improvement.
• Adhere to the company’s confidentiality policies and protect sensitive customer information.
• Be available to work evenings, weekends, and holidays as required.