Fiber Installation Technician

GENERAL SUMMARY:

In this role, you’ll be executing new service installations at residential and commercial locations. With a company vehicle, you will be traveling throughout Windsor and Orange Counties. We're looking for someone who takes pride in building customer trust, working with cutting-edge fiber technology, and solving technical challenges.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Performs residential and business FTTH installations, including ONT placement, indoor fiber/CAT6/BBU cable routing, splicing (if applicable) and CPE setup
• Conducts on-site troubleshooting for service degradation, fiber damage, WiFi performance issues and equipment failures
• Uses OTDR, power meters and other fiber testing tools to validate and certify fiber connection
• Completes field repairs including, but not limited to, connector cleaning, basic splicing, line relocates and replacements
• Educates customers on equipment, service features and best practices for home and small business network performance
• Maintains accurate documentation of tickets, field work, test results, and customer interactions
• Follows safety protocols and installation standards for aerial, underground, and in-home fiber work
• As required, participates in on-call rotations for after-hours escalations or emergency field dispatches
• Coordinates and prepares shipment of packages for customers, ensuring all materials required for self-installation of replacement units are included and accurate
• Maintains organized workflows to support timely delivery and customer satisfaction
• Verifies resolutions with customers
• Notifies the Manager proactively when stock is low or new orders are needed to prevent shortages
• Notifies management immediately and follows instructions when an accident occurs
• Performs a variety of in-office tasks, including organization/cleaning of truck bays, as needed.
• Tracks inventory levels with precision, performing regular counts and audits
• Adapts to shifting priorities to contribute to smooth daily operations across the organization
• Proactively identifies and recommends process and tool improvements, with the goal of happy customers, and maximizing first-visit problem resolution.
• Ensures truck is stocked with all parts and equipment required for the week’s work, with the goal of minimizing the number of trips to the office for new stock

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Valid driver’s license and clean driving record, must pass record check
• Strong communication skills and a customer-first mindset
• Ability to lift at least 50 lbs
• Continuously working on developing technical skills
• Team-player mentality and ability to work occasional overtime based on the needs of the organization

WORKING CONDITIONS:

• Comfortable working at heights, in attics/basements, and outdoors in varying conditions
• Comfortable working in awkward, dirty, or tight spaces
• Ability to travel to locations within our network, outside of the office
• Position requires use of telephone, keyboard, and monitor to perform regular functions of the job
• When in office: moderate exposure to noise, dust, and temperature

REPORTING RELATIONSHIP:

Reports to the Field Services Manager

Pay: $27.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Please confirm that you are located within Vermont and/or an immediately adjacent state.

Work Location: In person