Fibre Convergence Specialist

Company description:

CelcomDigi Berhad (Registration No. 199701009694 (425190-X)) is Malaysia's widest and fastest network with more than 20 million users on our network. Officially established on 30th November 2022, we aim to serve the growing digital needs of our customers by leveraging our newly combined widest network footprint, distribution touchpoints, innovative range of digital products and services, and superior customer experience powered by over 4,000 top industry experts. We have clearly defined ambitions to advance the nation, inspire Malaysian society, and be a leader in inclusion and responsible business practices.

About the role

Join us as a Fibre Convergence Specialist, where your passion for sales and customer success will drive meaningful business outcomes. As the go-to expert for fibre and convergence solutions, you will act as a trusted advisor to customers, driving solution adoption, managing end-to-end customer engagement, and delivering an exceptional experience across every stage of the customer journey.

You are:

• Proactive & positive with a friendly attitude

• Eager to learn at faced pace and are digital / tech savvy

• Patient & understanding

• Good at time management

• Good with clear communication & persuasion skills

• A positive team player and high energy person

• Obsessed with customers & passionate about sales

• Good in Negotiation and problem-solving skills

Your Responsibilities:

Sales

• Guide customers across the end-to-end home (Fibre / FWA) registration and onboarding journey.

• Own and drive store Home targets, including Fibre and FWA performance.

• Strive to help store to achieve high fibre conversion rate.

• Serve as the in-store lead for Home and convergence-related product launches and initiatives.

• Proactively identify upsell and cross-sell opportunities across CelcomDigi products and services.

Fulfilment

• Perform fibre installation, ONT/router setup, and service activation at customer premises.

• Configure WiFi connectivity, conduct testing, and ensure service stability upon completion.

• Support troubleshooting and rectification of installation or connectivity issues when required.

• Ensure proper cable management, safety compliance, and quality installation standards.

• Maintain accurate system updates, customer service standards, and accountability for assigned inventory and tools.

Your merits:

• Fresh - experience in extracurricular activities i.e. Student Council, Clubs & Societies, Sports, Foreign Languages, Volunteering & etc.

• 0-3 years - experience in Telecommunications, Fibre and Computing, Networking, Retail Banking / Insurance, Property & Development and FMCG

• Professional Certificate / Diploma / Degree or its equivalent

• Must possess own transport (car) and willing to travel based on business requirements