Field Account Manager

LHH is partnering with an innovative technology organization to hire a Field Account Manager . This field-based role will serve as the primary point of contact for existing business customers, helping drive adoption, engagement, and long-term success of a customer loyalty and rewards platform. The ideal candidate brings experience in customer success, hospitality, account management, training, or community engagement and enjoys building relationships, educating customers, and spending time in the field supporting local businesses.

This is a 6-month contract opportunity requiring travel throughout the local San Francisco market, with the 4 days in the field spent onsite with customers, one remote. The role offers a pay range of $65-$73/hr, depending on experience, with the opportunity to work directly with business owners and operators, helping them maximize value from the platform while providing critical customer feedback to internal teams.

What you will do:

• Serve as the primary relationship manager for a portfolio of local business customers, building trust and driving long-term engagement.
• Lead customer onboarding, training, and implementation efforts to ensure successful adoption of the platform.
• Conduct regular onsite visits to educate customers, troubleshoot challenges, and provide hands-on support.
• Develop and facilitate training sessions, workshops, and community events that strengthen customer participation and success.
• Monitor customer engagement and proactively identify opportunities to improve adoption, retention, and overall satisfaction.
• Partner cross-functionally to share customer feedback, recommend process improvements, and enhance the customer experience.
• Create and refine scalable training resources, operational playbooks, and best practices to support future growth.

What you will bring:

• 5+ years of experience in customer success, account management, hospitality, retail operations, training, community engagement, or other customer-facing roles.
• Strong relationship-building skills with the ability to quickly earn trust and establish credibility with business owners and staff.
• Experience leading customer trainings, workshops, onboarding programs, or educational sessions.
• Excellent communication, problem-solving, and organizational skills.
• Ability to thrive in a fast-paced, entrepreneurial environment with a high degree of autonomy.
• A customer-first mindset and passion for supporting the success of local businesses.
• Comfort working in a field-based role and traveling throughout an assigned market several days per week.
• Experience in hospitality, restaurants, retail, customer success, account management, or community-facing roles preferred.

If this sounds like you, please apply!

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance