Field Account Representative

Job Title: Industry Partnership Manager BASE PAY NO DRAW!!

POSITION PURPOSE:

This position prospects for partner locations to participate in the Illinois Air Team Test & Repair and Self-Service Kiosk programs, cultivating those relationships and ensuring operational efficiency as well as contract compliance.

PAY RATE: $60,000 - $70,000 plus a full benefits package including medical, dental, vision, disability, life insurance, voluntary benefits and 401k with a company match!

Duties and Responsibilities:

• Generate leads via outbound calling, email, and prospecting within the assigned territory.
• Identifies businesses and locations that meet the needs and requirements of the Test & Repair, or Self-Service Kiosk networks of the Illinois Vehicle Emissions Testing Program
• Ensure customer retention by maintaining strong relationships with clients
• Ensures contract and operational compliance of all Test & Repair Facilities and Self-Service Kiosk locations.
• Monitors and maintain performance and quality standards of partner locations and sites.
• Resolves inquiries, complaints, comments and damage claims pertaining to partner locations, providing follow-up reporting as required.
• Ensures all Test & Repair Inspection Facilities are staffed and operating during program operating hours.
• Visits Test & Repair Inspection Facilities, providing direction, coaching, and assistance to personnel.
• Maintain accurate records of site evaluations and performance metrics.
• Performs site evaluations for prospective and existing partner locations.
• Ensures appropriate contracts, agreement, payment, and related documentation is accurate and up to date.
• Develop and recommend operating policies, objectives, and changes required to ensure goals are achieved.
• Analyze and assess the effectiveness of all partner locations.
• Perform other duties as assigned by the Operations Manager

Requirements

• 3+ years of previous sales experience.
• B2B experience.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Excellent verbal and written communication skills.
• Strong computer literacy and typing skills.
• Exceptional multitasking and organizational skills.
• Ability to work independently with minimal supervision.
• Ability to identify areas for improvement, make suggestions, and help develop improvement plans.
• Proven experience handling sensitive and confidential information.
• Proactive self-starter with the ability to be flexible and adapt in a fast-moving, results-oriented work environment.
• 2-5 years of leadership or supervisory experience
• Valid driver's license and clean driving record

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Requirements:

KNOWLEDGE AND SKILLS:

• 3+ years of previous sales experience.
• B2B experience.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Excellent verbal and written communication skills.
• Strong computer literacy and typing skills.
• Exceptional multitasking and organizational skills.
• Ability to work independently with minimal supervision.
• Ability to identify areas for improvement, make suggestions, and help develop improvement plans.
• Proven experience handling sensitive and confidential information.
• Proactive self-starter with the ability to be flexible and adapt in a fast-moving, results-oriented work environment.
• 2-5 years of leadership or supervisory experience
• Valid driver's license and clean driving record

EDUCATION AND WORK EXPERIENCE:

• High school diploma required with some college preferred or equivalent combination of education and experience
• 2-5 years of leadership or supervisory experience is required
• Valid driver's license and clean driving record

We participate in E-Verify to confirm employment eligibility after a job offer is made, in full compliance with applicable federal, state, and local laws.

Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.