Field Adjuster

Position Summary

We are seeking an experienced Field Adjuster to investigate and handle moderate-complexity first-party property claims requiring on-site inspections. The successful candidate will evaluate coverage and damages, prepare estimates, negotiate settlements, and provide professional, empathetic service to policyholders and other claim-related parties.

Key Responsibilities

• Conduct on-site property inspections, including scoping, photography, and damage estimates.
• Investigate and evaluate claims, including coverage, damages, and applicable policy provisions.
• Review relevant policies, leases, contracts, and other documentation.
• Communicate effectively with policyholders, contractors, public adjusters, attorneys, vendors, and internal staff.
• Prepare estimates, maintain accurate claim documentation and reserves, and draft claim correspondence.
• Negotiate settlements within assigned authority and escalate complex matters as appropriate.
• Coordinate with specialists, including Subrogation and Fire/Fraud Investigators.
• Participate in depositions, EUOs, mediations, trials, and other legal proceedings as needed.
• Stay current on construction costs, repair techniques, and industry practices.
• Travel throughout the assigned territory and participate in CAT/surge operations, including extended hours or overnight stays when necessary.
• Follow all applicable company, state, and federal regulations and policies.

Qualifications

• Hawaii adjuster’s license required and must be maintained.
• Minimum 5 years of property claims/field adjusting experience.
• Proficiency with Microsoft Office and claims systems/estimating software.
• Demonstrated ability to independently investigate, evaluate, negotiate, and resolve claims.
• Strong written, verbal, analytical, organizational, and time-management skills.
• Professional and customer-focused approach, particularly in high-pressure situations.
• Ability to work independently and manage a mobile schedule.
• Ability to climb, kneel, crawl, and lift up to 30 lbs. unassisted.
• Willingness to travel throughout the assigned territory, with occasional travel outside the region.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Ability to Relocate:

• Honolulu, HI 96813: Relocate before starting work (Preferred)

Work Location: In person