Field Application Engineer

About the role

Ray Tech (Malaysia) Sdn Bhd is seeking a Field Application Engineer to join our engineering team in a full-time capacity. Based in the Johor Bahru District, Johor, this role represents a critical position within our field engineering operations. As a Field Application Engineer, you will be the technical bridge between our products and our customers, providing on-site technical support, troubleshooting, and application expertise. This position is essential to ensuring customer success and maintaining Ray Tech's reputation for excellence in the engineering sector.

Key responsibilities

• Provide on-site technical support and consultation to customers regarding product technique, installation, configuration, and optimization

• Conduct field diagnostics and troubleshooting of technical issues, identifying root causes and implementing solutions

• Perform equipment testing, calibration, and validation to ensure compliance with specifications and customer requirements

• Document technical findings, maintain detailed records of site visits, and prepare comprehensive technical reports

• Train customer personnel on proper operation, maintenance, and best practices for equipment and systems

• Collaborate with internal engineering teams to identify product improvements and communicate customer feedback

• Maintain accurate inventory of tools, spare parts, and technical equipment required for field operations

• Travel to customer sites as required to meet project deadlines and service commitments

• Ensure compliance with health and safety regulations and company protocols during all field activities

What we're looking for

• Diploma or Bachelor's degree in Engineering, Electronics, Mechanical Engineering, or a related technical discipline
• Proven experience as a Field Engineer, Field Service Engineer, or similar technical field-based role
• Strong troubleshooting and problem-solving capabilities with the ability to diagnose complex technical issues independently
• Proficiency in reading and interpreting technical documentation, schematics, and engineering drawings
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical customers
• Competency in using diagnostic tools, testing equipment, and software relevant to field engineering work
• Valid driving licence and willingness to travel regularly within the assigned service territory
• Strong attention to detail and commitment to maintaining accurate documentation and records
• Ability to work independently whilst coordinating effectively with internal teams and external stakeholders
• Preferred experience with industrial equipment, instrumentation, or automation systems
• Certification in relevant technical fields or manufacturer-specific training is an advantage

What we offer

Ray Tech (Malaysia) Sdn Bhd is committed to supporting the professional growth and wellbeing of our employees. We offer competitive remuneration packages, comprehensive health and safety provisions, and opportunities for continuous technical training and professional development. Our company values work-life balance and provides flexible working arrangements where practicable. We invest in our team members through ongoing skills development, access to industry certifications, and clear career progression pathways within our engineering division. Additionally, we provide a supportive work environment that encourages innovation, collaboration, and excellence in technical service delivery.

About us

Ray Tech (Malaysia) Sdn Bhd is a progressive engineering company dedicated to delivering high-quality technical solutions and exceptional customer service. With a strong focus on innovation and technical excellence, we serve diverse industries through our expertise in field engineering, product support, and application services. Our mission is to provide reliable, cutting-edge technical support that enables our customers to maximise the performance and longevity of their equipment and systems. We pride ourselves on our team of skilled engineers, our commitment to customer satisfaction, and our reputation as a trusted technical partner in the region.

Apply now

If you are a dedicated and technically proficient professional with a passion for field engineering and customer service, we would like to hear from you. Please submit your CV, professional qualifications, and a cover letter highlighting your relevant field engineering experience to Ray Tech (Malaysia) Sdn Bhd. Join our team and contribute to delivering exceptional technical solutions to our valued customers.