Field Application Engineer

About the role

Conduct on-site installation, precision tuning, program optimization, function validation and customer FAT/SAT acceptance for custom-built automation machines and AOI vision inspection systems, to ensure equipment meets design specifications.

Key responsibilities

• Conduct on-site installation, precision tuning, program optimization, function validation and customer FAT/SAT acceptance for custom-built automation machines and AOI vision inspection systems, to ensure equipment meets design specifications.
• Perform in-depth troubleshooting on mechanical assembly, pneumatic circuits, electrical control, servo & stepper drives, inverters, sensor signals and PLC logic; identify root causes and deliver permanent closure for complex breakdowns.
• Discuss process requirements with customers, carry out process-oriented parameter tuning, deliver technical solution briefing, after-sales guidance and hands-on operation training.
• Feed-back on-site technical issues to China-based R&D, mechanical, electrical and project teams; drive design improvement, reliability enhancement and service standardization.
• Complete field-service reports, fault case documentation, data logging and customer complaint closure as required.
• Arrange business trips, submit travel expense claims and provide regular progress updates to China headquarters.
• Perform other ad-hoc regional technical support tasks assigned by management.

About you

• Diploma or Bachelor Degree in Electrical, Mechatronic, Electronic, Automation or Mechanical Engineering.
• Minimum 2 years of hands-on working experience as FAE, commissioning engineer or after-sales support engineer for custom-built automation or AOI vision equipment.
• Strong understanding of non-standard automation machine structure, electrical-pneumatic system, transmission mechanism and fixture principle; practical skills for mechanical assembly and precision adjustment.
• Basic knowledge on PLC programming & motion control (Mitsubishi / Siemens / Keyence / Omron); capable to read mechanical & electrical drawings, independently troubleshoot I/O signals, servo, stepper motor and VFD faults.
• Willing to travel 50% and above to Malaysia, Vietnam, Japan for short-term on-site deployment.
• Business-level English communication for overseas clients.
• Practical commissioning experience on machine-vision hardware (camera, lens, lighting), multi-station linkage and sensor systems.
• Previous AOI equipment service experience within SMT or semiconductor industry.
• Past working-travel experience in Vietnam or Japan.
• Familiar with Cognex, Basler or Keyence vision systems.

Benefits

• Gross salary up to RM10,000; 70% base pay + 30% performance allowance
• 13-month bonus (AWS)
• EPF, SOCSO & EIS statutory contribution
• Full reimbursement for international flight, hotel, ground transport & visa cost
• Daily travelling allowance (MYR70-250/day based on destination)
• Overseas travel insurance, annual leave & sick leave