Field Application Engineer

About the Position

We are looking for a Field Application Engineer (FAE) to join our team.

This is a highly customer-facing technical role connecting our customers with ZutaCore's engineering, product, and commercial teams. You will work closely with customers and partners throughout the technical lifecycle from early solution design and evaluation through integration, validation, deployment, and ongoing technical support.

The ideal candidate combines strong mechanical and thermal engineering knowledge with a practical understanding of servers, data centers, and cooling infrastructure, and is comfortable working directly with customers to solve complex technical challenges.

Key Responsibilities

• Serve as a technical point of contact for customers, OEMs, partners, and system integrators.
• Support customer engagements from initial technical discussions and design reviews through integration, validation, and deployment.
• Translate customer requirements into technical solutions using ZutaCore's liquid cooling technology.
• Support system architecture, thermal and mechanical integration, and product configuration.
• Lead and support technical presentations, demonstrations, evaluations, and proof-of-concept activities.
• Troubleshoot complex technical issues in lab and customer environments and drive issues to resolution.
• Support RFP/RFQ processes and provide technical input to commercial opportunities.
• Work closely with Sales, Product, R&D, Customer Success, and Operations throughout the customer lifecycle.
• Gather customer feedback and field insights and translate them into actionable input for Product and R&D.
• Develop technical documentation, application guidance, and best practices.
• Travel to customer and partner sites as required.

Requirements

• Bachelor's degree in Mechanical Engineering, Thermal Engineering, Electrical Engineering, or a related technical discipline .
• 5+ years of experience in Field Applications Engineering, Solutions Engineering, Systems Engineering, or a similar customer-facing technical role .
• Strong understanding of thermal management, cooling systems, or data-center/server infrastructure .
• Hands-on experience supporting complex hardware or integrated systems.
• Experience working directly with customers on technical requirements, design reviews, troubleshooting, and deployment.
• Strong problem-solving skills and the ability to independently drive technical issues to resolution.
• Excellent communication and presentation skills, with the ability to communicate effectively with both engineering and business stakeholders.
• Ability and willingness to travel approximately 25–30%.

Strong Advantage

• Experience with direct-to-chip liquid cooling, cold plates, two-phase cooling, or other advanced thermal-management technologies .
• Experience with AI/HPC servers, GPUs/CPUs, server OEMs, or semiconductor technologies .
• Knowledge of data-center infrastructure and high-density compute environments.
• Experience working with OEM/ODM partners or hyperscale/data-center customers.
• Experience supporting product qualification, validation, and new-product introduction.

Why Join ZutaCore?

You'll work at the intersection of AI infrastructure, advanced thermal engineering, and sustainable data-center technology , solving challenging engineering problems alongside customers and some of the world's leading technology companies.

We're looking for someone who enjoys being close to both the technology and the customer —someone curious, hands-on, collaborative, and excited to help turn innovative technology into successful real-world deployments.