Field Application Engineer

Key Responsibilities

1.Provide technical after-sales support to distributors, dealers, and service partners, troubleshooting complex product issues and driving timely resolution.

2.Conduct product testing, teardown, fault diagnosis, and issue reproduction to identify root causes and provide technical analysis and solutions.

3.Deliver technical training to distributors and service partners on product repair, troubleshooting, repair processes, and after-sales tools to strengthen local service capabilities.

4.Develop and maintain after-sales technical documentation, including Repair Manuals, Troubleshooting Guides, FAQs, technical bulletins, and training materials.

5. Collect and analyze product failure cases and customer feedback, working closely with R&D, Product, and Quality teams to drive issue resolution and product improvement.

Qualifications

1. 3 or 3+ years of experience in technical support, after-sales service, FAE, or related roles within consumer electronics, smart hardware, robotics, or similar industries.

2. Good troubleshooting and analytical skills, with experience in product testing, fault diagnosis, and root cause analysis.

3. Engineering background preferred, such as Mechanical, Electrical/Electronic, Automation, Robotics, or related fields.

4. Fluent English communication skills for technical discussions, training, and cross-functional coordination. Other language skills are preferred.