Field Application Engineer

POSITION OVERVIEW

The Field Application Engineer is the primary technical resource for MiTAC’s enterprise accounts. This role partners with Sales, Product Management, and Engineering to win and support customer designs, resolve complex system issues, and ensure successful deployment of server platforms in data center and HPC environments. The FAE represents MiTAC on-site and remotely, translating customer requirements into actionable engineering feedback and delivering a high standard of pre-sales and post-sales technical support.

KEY RESPONSIBILITIES

• Serve as the primary technical contact for enterprise customers, providing support by phone, email, remote session, and on-site visit.
• Deliver pre-sales and post-sales technical support in partnership with the Sales organization, including architecture guidance, product selection, and design-win support.
• Diagnose and resolve issues involving server hardware, motherboards, storage, GPUs/accelerators, networking, BIOS/BMC/firmware, and operating systems.
• Administer and troubleshoot Linux environments (RHEL, Ubuntu, CentOS) and core networking services, including TCP/IP, DNS, DHCP, VLANs, routing, and switching.
• Own customer cases in the company ticketing system from intake through closure, with complete documentation and timely status updates.
• Develop Bash, Python, or shell scripts and other automation to accelerate diagnostics, validation, and repeatable test procedures.
• Coordinate with Hardware, Software, BIOS, Firmware, and Production teams in the U.S. and at headquarters to isolate root cause and drive corrective action.
• Plan and execute product evaluations, system validation, and customer proof-of-concept testing.
• Conduct technical training, product demonstrations, and deployment assistance for customers and internal teams.
• Build durable customer relationships and serve as a trusted technical advisor throughout the account lifecycle.

QUALIFICATIONS - Required

• Bachelor’s degree in computer engineering, Electrical Engineering, Computer Science, or a closely related discipline, or equivalent practical experience.
• Minimum of two years supporting enterprise customers in server, workstation, or computer-system environments.
• Hands-on experience with ticketing platforms such as Zoho Desk, Zendesk, Jira, or equivalent.
• Working knowledge of TCP/IP networking, including DNS, DHCP, VLANs, routing, and switching.
• Proficiency administering and troubleshooting Linux distributions, including RHEL, Ubuntu, and CentOS.
• Ability to write scripts in Bash, Python, or similar languages to automate diagnostics and operational tasks.
• Solid working knowledge of servers, workstations, storage, GPU, and accelerator-based platforms.
• Demonstrated troubleshooting, analytical, and customer-facing communication skills.
• Willingness to travel as required to support customers and business needs.

QUALIFICATIONS - Preferred

• Experience with enterprise storage, virtualization, and cloud technologies.
• Familiarity with BIOS, BMC, firmware update processes, and server validation workflows.
• Prior support of AI, HPC, GPU computing, or hyperscale data center environments.
• Knowledge of Intel and AMD x86 server architectures and associated platform features.

Pay: $70,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person