Field Application Engineer

Title: Field Application Engineer

Location: Bay Area, CA or San Jose, CA- 94577

Duration: 12 Months (Temp to hire)

Pay Rate: $80.00-$85.00/Hour on w2.

Overview:

The Energy Senior Field Application Engineer Client is a technical expert responsible for providing on-site support, product expertise, and solutions for Battery Enabled Residential HVAC Applications. This role is a critical link between Client’s engineering teams and end customers, ensuring successful product integration, troubleshooting, and ongoing technical guidance. The Sr Field Applications Engineer collaborates closely with sales, product management, and development teams to deliver high-value solutions and strengthen customer relationships.

Key Responsibilities:

• Serve as the primary technical contact for Client customers, addressing inquiries related to product functionality, integration, and troubleshooting.
• Support Utility Customer Lab Testing, test plan development.
• Support the coordination, installation and commissioning of Field Trial Units.
• On site coordination of Utility Program or Partner Led Battery Enabled Heat pump installations and commissioning support led by Parters.
• Conduct on-site visits to assist in product installation, commissioning, and optimization of Client systems and solutions to improve onboarding and commissioning procedures and tools.
• Provide hands-on technical support and training to customers, partners, and internal teams on Client Energy products and technologies.
• Diagnose and resolve complex technical issues, working collaboratively with Client’s engineering and technical support teams.
• Monitors & analyzes field test and pilot data, partnering with R&D engineers to troubleshoot and implement product improvements.
• Gather customer feedback and requirements, communicating insights to product management and engineering for continuous improvement.
• Prepare and maintain detailed documentation of customer interactions, technical issues, and resolutions.
• Problems faced are complex and require extensive investigation / analysis
• Communicates with senior leadership regarding matters of strategic importance to the organization; conducts briefings with senior leaders in and outside of job function

Qualification:

• Bachelor’s degree in engineering or related fields and 5 + years of experience or Advanced Degree in a related field with 3+ years of experience.
• Ability to travel up to 50% domestically.

Preferred Qualifications

• Experience with demand response programs, VPPs, or distributed energy resources (DER).
• Experience with Residential HVAC and battery technologies or related energy management solutions.
• Highly organized with strong attention to detail, while also able to manage multiple priorities and ambiguity
• Ability to lead and work in cross-functional environment
• Excellent verbal and written communication skills
• The ideal candidate for this position is an excellent communicator who possesses a combination of business acumen, industry experience, technical and interpersonal skills.
• Experience with program management and a proven record as an effective leader / influencer is a plus.

Employee Benefits:

• At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
• Four options of medical Insurance
• Dental and Vision Insurance
• 401k Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Accident Insurance
• Other Employee Perks

EEO Employer

• LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
• This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.