Field Application Engineer (Data Center Cooling)

Field applications engineers are technical support engineers support technical and solution to sales and marketing. This role will also be responsible for project coordination and support PM to deliver proposed solutions to customers.

What You’ll Do

Pre-Sale Support

• A. Review technical and prepare comparison of product with customer requirement and comment or advise suitable solution both cost and technical to customer.
• B. Coordinate with technical team or factory if require more technical support and product and service sale price.
• C. Prepare solution and present product.
• D. Prepare proposal, Cost sheet as proposed solution.
• E. Prepare and updated product specification in Thai and English for designer or customer to put in TOR.
• F. Prepare comparison product with our competitor, what is advantage and disadvantage of each product and train to sale.
• G. Prepare ICS and get approval from CGM and/or EA team as authorized level.

Project Execution

• A. Support PM to deliver project. (if required)
• B. Prepare project handover template and information to PM team
• C. Perform as project Engineer at site during project execution
• D. Prepare commissing (CxL1 - CxL5) docuemnt and report. After Sale Support
• A. Support service team for after sale service (if required).
• B. Investigate and solve the issue of product or installation (if required).

Other Support

• A. Support marketing Event to be speaker of the public event, partner event, In house training etc.
• B. Support any technical document to apply TISI.
• C. To be committed & responsible for Quality Management System:
• a. Implement the process approach and risk-based thinking
• b. Provide the necessary support to fully implement and sustain the QMS
• c. Communicating to the organization the importance of conforming to QMS requirements
• d. Ensuring the QMS meets its goals
• e. Engage, direct, and support individuals contributing to the QMS
• f. Create a culture of continuous improvement

Qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical discipline.
• 1-3 years of experience as a Field Application Engineer (FAE) or in a related role within the data center cooling, HVAC, thermal management, or cooling systems industry.
• Strong command of English, both written and verbal.
• Self-motivated, adaptable, and proactive with a strong sense of initiative.
• Excellent interpersonal, communication, and negotiation skills.
• Enthusiastic with a positive, can-do attitude.
• Ability to work effectively under pressure and meet targets.
• Proficient in Microsoft Office applications and web-based tools.
• Strong computer hardware and software literacy would be an advantage.
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Experience with data center cooling solutions, including CRAC/CRAH units, chillers, liquid cooling, thermal management systems, or related technologies, is highly preferred