Field Application Engineer - Fintech

The opportunity:

We are looking for a solutions-oriented Field Application Engineer (FAE) with expertise in embedded systems and software platforms. You will be the technical expert responsible for promoting our portfolio of embedded devices and our cloud-based management platforms. Your role is critical in demonstrating how our total solution solves complex business problems for our clients.

Key responsibilities include:

1. Strategic and Functional Responsibilities

• Solutions Promotion & Sales Support: Drive the adoption of our integrated hardware and software offerings:

Embedded Devices: Biometric Scanners, MicroATMS, Point-of-Sale (POS) Terminals, Cloud Speakers, Handheld Terminals (HHTs/PIDs), Bluetooth Printers

Software Platforms: Mobile Device Management (MDM), MQTT-based IoT Messaging Hubs, Terminal Management System (TMS) software, Registered Device Services and other cloud platform solutions.

• Architectural Consultation: Engage with customers’ technical and business teams to analyse their workflow challenges. Architect and propose tailored solutions combining our devices with our platform services (e.g., deploying an MDM to manage a fleet of Handheld Terminals with a TMS).
• Proof-of-Concept & Demos: Develop, configure, and deliver compelling live demonstrations and PoCs that showcase the full capabilities of our ecosystem, from device setup via MDM to data flow via MQTT to dashboard analytics.
• Technical Enablement: Provide in-depth technical training and support to customers and channel partners on product integration, API usage, platform configuration, and best practices.
• Post-Sales Technical Leadership: Oversee the critical technical phases of pilot projects and initial deployments, ensuring successful go-live and acting as the escalation point for complex integration issues.
• Feedback Channel: Document customer requirements, feature requests, and implementation challenges. Work closely with R&D and Product Development teams to influence the product roadmap.

To qualify for the role, you must have –

• Education: Bachelor’s degree in Computer Science, Computer Engineering, Electronics, or a related field.

• Experience: 3-5 years of experience in an FAE, Solutions Architect, or Embedded Systems Engineer role, with a strong focus on customer-facing technical consultancy.

• Technical Must-Haves:

• Solid understanding of embedded systems architecture and development.

• Hands-on experience with embedded OS (Linux, C, Android, RTOS), device drivers, and system-level debugging.

• Strong software/integration skills: Experience with APIs (REST, SDKs), cloud services, and network protocols (TCP/IP, MQTT, WebSockets).

• Familiarity with Mobile Device Management (MDM/EMM) concepts and platforms.

• Ability to discuss business workflows & digital end customer Journey (e.g., in Banking ,logistics or retail) and map them to technical solutions.

• Preferred Skills:

• Experience in the POS, Automatic Identification and Data Capture (AIDC), or IoT industry.

• Knowledge of biometric integration and security concepts.

• Basic scripting/programming in Python, Java, or JavaScript for automation and demo purposes.

• Soft Skills: Outstanding consultative presentation and communication skills, with the ability to engage both technical engineers and business stakeholders. Strong project coordination and problem-solving skills. A proactive, entrepreneurial mindset.

What We Offer:

Competitive compensation package including bonus, comprehensive benefits, opportunity for career growth in the rapidly expanding IoT space, and the chance to design impactful end-to-end solutions for enterprise customers.

Qualification

• Education: Bachelor’s degree in Computer Science, Computer Engineering, Electronics, or a related field.