Field Collection Executive

Responsibilities

• Visit customers as per the allocated portfolio to facilitate timely collection of overdue payments.
• Monitor assigned delinquent accounts and follow up on outstanding dues through field visits

and customer interactions.

• Negotiate repayment plans and encourage customers to make timely payments.
• Resolve customer queries related to overdue accounts and coordinate with internal teams for

issue resolution.

• Maintain accurate records of customer visits, collection status, and payment commitments

through designated systems.

• Ensure timely resolution of accounts across assigned delinquency buckets in line with business

targets.

• Adhere to RBI guidelines, the Fair Practices Code, and the Bank's collection policies while

interacting with customers.

• Escalate complex or disputed cases to the appropriate internal stakeholders.
• Achieve monthly productivity, recovery, and quality targets while maintaining customer

satisfaction and compliance standards.

• Maintain confidentiality of customer information and uphold the organization's ethical

standards during all collection activities.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: On the road