Field Collection Manager/AM

Roles and Responsibilities :

• Manage a team of collectors to achieve daily, weekly, and monthly targets for business loans and personal loans.
• Conduct regular visits to customers' premises to recover outstanding debts through negotiation, mediation, or legal action.
• Analyze financial data to identify trends and areas for improvement in debt recovery processes.
• Develop strategies to improve collection efficiency, reduce delinquency rates, and increase customer satisfaction.

Job Requirements :

• 3-10 years of experience in field collections or related roles such as debt recovery or credit management.
• Strong knowledge of business loan products, including their features, benefits, and risks.
• Excellent communication skills with ability to negotiate effectively with customers over phone calls or face-to-face meetings.