Field Collection Officer

About the role

Zion 100 Lending Investors Inc. is seeking a dedicated and results-driven Field Collection Officer to join our Credit team. This is a full-time position based in Quezon City, Metro Manila. As a Field Collection Officer, you are responsible for the timely collection and follow-up of loan payments from borrower. The position requires regular visits, professional communication with clients, proper documentation of collections and submission of daily collection reports.

Key responsibilities

• Conduct field visits to borrowers' locations to collect outstanding loan payments and arrears
• Remind borrowers for scheduled and outstanding balances
• Negotiate payment arrangements and settlement terms with clients to resolve overdue accounts
• Follow up past due accounts through personal visits
• Submit daily collection and field activity reports
• Identify borrowers who may need further follow up or escalation
• Handle cash collections securely and reconcile daily collections against recorded transactions
• Identify and escalate cases requiring legal action or special handling procedures
• Build and maintain professional relationships with borrowers to encourage repeat business and referrals
• Perform other collection-related duties assigned by management
• Collaborate with the credit team to update client information and account status

What we're looking for

• At least college level or graduate is an advantage

• With experience in lending, collection, sales, financing or field work is an advantage

• Strong communication and interpersonal skills with the ability to negotiate tactfully and professionally

• Excellent organisational and time management abilities to manage multiple accounts and meet collection targets

• Physical capability to conduct regular field visits and travel within Metro Manila

• Honest , responsible and trustworthy

• Sound knowledge of credit collection procedures, lending regulations, and consumer protection laws in the Philippines

• Honest and ethical approach to financial transactions with strong attention to detail and accuracy

• Ability to work independently with minimal supervision whilst being part of a collaborative team

• Familiarity with the local area is an advantage

• Previous experience in loan management or financial institutions is highly desirable

• Must be willing to work with current and past due accounts

• With its own Motorcycle and Driver's License

  `About us

  Zion 100 Lending Investors Inc. is a growing lending company committed to providing accessible and responsible financial solutions to qualified individuals, employees, security personnel and small business owners.