Field Collection Representative (Mabalacat)

About the company:

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Bahrain, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Skyro Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

Key Responsibilities:

Pre-Collection and Resolution

• Pursue pre-collection and resolution of past due customer accounts by engaging with customers directly.
• Make appropriate recommendations for corrective actions to resolve delinquency issues.

Field Work

• Carry out fieldwork and meet with customers who have delinquent accounts.
• Collect payments using authorized POS machines or approved digital payment tools, ensuring proper acknowledgment and documentation of transactions.
• Conduct mystery shopping and validation visits to merchants, sales agents, or retail locations to assess compliance, sales practices, and customer experience.
• Validate suspected fraudulent or non-compliant activities identified through mystery shopping tasks or field findings.
• Plan routes to optimize efficiency and ensure all field visits and appointments are completed in a timely manner.
• Printing, distribution, and verified delivery to clients of Demand letters and other needed documentation.

Reporting

• Prepare status reports of customer accounts with past due balances, including actions taken and current account status.
• Prepare reports on mystery shopping activities, fraud validation findings, and quality observations.
• Document and initiate write-offs for processing as necessary.

Documentation

• Accurately document customer interactions, POS transactions, field visits, and mystery shopping results and Anti-Fraud visits in the Field Visit mobile application.
• Maintain complete and organized records of negotiations, payment arrangements, and validation activities.

Additional Responsibilities

• Perform other roles and responsibilities as assigned to support changing business needs and priorities.

Qualifications:

• At Least HS Grad, with own motorcycle, with driver's license; familiar with places within Mabalacat
• Willing to be assigned to the particular areas above
• Have Powerbank and Charging Cables for CP
• Target Oriented Person
• Willing to use personal cellphone for work purposes