Field Collection Staff

POSITION: FIELD COLLECTION STAFF

Work Location: INGCO Matina Davao Branch

Assigned Area: Davao Area

Work Setup: Field-Based / Onsite

Skills & Qualifications

• College Graduate of any course
• With experience in field collection, accounts receivable, billing, collections, or other customer-facing field operations
• Experience in conducting payment collections, delivery and countering of Statements of Account (SOA), and obtaining customer acknowledgments
• Familiar with Accounts Receivable (AR) processes, collection documentation, and payment monitoring
• Knowledgeable in handling Official Receipts (ORs), Statements of Account (SOAs), collection reports, and other financial documents
• Strong communication, negotiation, and customer relationship skills
• Able to coordinate effectively with the Finance & Accounting Department, Accounts Receivable Team, Sales Team, and branch personnel
• Proficient in Microsoft Office Applications, particularly Excel, Word, Outlook, and email correspondence
• Comfortable using mobile communication tools for field reporting and coordination
• Highly organized, detail-oriented, and capable of maintaining accurate records and documentation
• Trustworthy, honest, and able to handle confidential company documents and customer payments responsibly
• Must possess a valid Professional Driver's License and be able to drive a motorcycle
• Company-issued motorcycle will be provided for official field collection activities
• Willing to conduct daily field visits and travel extensively within the Davao Area
• Can Start ASAP / Available for Immediate Deployment

Job Description

• Conduct scheduled field collection activities within the assigned Davao territory to ensure timely collection of customer payments
• Deliver, present, and obtain customer acknowledgment for Statements of Account (SOA) and other billing documents
• Collect payments from customers and ensure all collections are properly documented and promptly endorsed to the Finance & Accounting Department
• Safeguard collected payments, Official Receipts (ORs), SOAs, and other company documents while performing field assignments
• Coordinate with the Accounts Receivable Team regarding collection schedules, payment updates, overdue accounts, and customer visits
• Provide timely reports on collection activities, customer feedback, payment status, and field observations
• Assist in monitoring overdue accounts through scheduled customer visits and follow-up activities
• Coordinate with the Sales Team and branch personnel regarding collection schedules and assigned field responsibilities
• Prepare and submit daily, weekly, and monthly collection accomplishment reports and supporting documentation
• Serve as the company's authorized field representative for the delivery and receipt of collection-related documents within the assigned territory
• Provide operational assistance to Company-Owned Stores within the assigned area whenever there are no scheduled collection activities, as directed by management
• Perform other collection, administrative, and field support duties assigned by management