Field Collection Supervisor

About the company:

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Bahrain, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Skyro Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

Key Responsibilities:

• Team Management

  • Supervise and lead a team of field collectors to achieve collection targets.
  • Monitor daily field activities and ensure proper route planning and productivity.
  • Conduct regular performance reviews and coaching sessions.

• Target Achievement

  • Ensure monthly and weekly cash collection and visit ratio targets are met.
  • Assist in strategizing collection efforts for hard-to-collect accounts.
  • Monitor performance per bucket (e.g., 31–60 DPD, 61–90 DPD, 91+ DPD).

• Compliance & Quality Control

  • Ensure adherence to company policies and code of conduct.
  • Review and validate visit reports, proofs of visits, and customer engagements.
  • Report any suspicious activity or performance red flags.

• Operational Support

  • Provide support during customer escalations and sensitive accounts.
  • Coordinate with other departments like Legal, Verification, and HR for aligned actions.
  • Handle collector scheduling, route optimization, and manpower assignments.

• Reporting & Monitoring

  • Submit regular reports on collection performance, visit ratios, and field challenges.
  • Track absenteeism, visit efficiency, and visit-to-collection conversion rates.
  • Recommend disciplinary action if needed based on verified performance issues.

• Field Engagement

  • Conduct random spot checks or accompany field collectors during high-risk visits.
  • Validate addresses or field issues especially in skip tracing or legal-served accounts.

Qualifications:

• Experience: At least 2–3 years of experience in field collection or supervisory role.

• Skills:

  • Strong leadership and people management.
  • Knowledge of collections processes and skip tracing.
  • Familiar with route planning, GPS tracking, and reporting tools.
  • Ability to handle conflict and customer resistance in the field.
  • Basic data analysis and Excel reporting.

• Others:

  • Must have a valid driver’s license and can travel as needed.
  • Familiarity with local geography or assigned areas is a plus.
  • High integrity and ability to handle confidential information responsibly.