Field Collections Officer

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits & Perks:

• Hybrid work arrangement: home and office
• Inclusive paid leave
• People-first and inclusive workplace
• Career growth opportunities
• Exposure to diverse, global teams
• Experian Cares flexible benefits

#LI-Onsite

Job Description

The Field Collection Collector is responsible for visiting clients to collect outstanding payments.

What you'll do

• Visit clients to collect overdue payments and negotiate payment plans.
• Maintain accurate records of all collection activities and client interactions.
• Assess clients' financial situations and provide appropriate solutions.
• Ensure compliance with all relevant laws and regulations during collection activities.
• Report regularly to the Collection Manager on progress and any issues encountered.
• Handle client inquiries and resolve disputes in a professional manner.
• Collaborate with the internal team to improve collection strategies and processes.
• This role will be reporting to the Collection Manager

Qualifications

What you'll need to bring to the role

• Experience in collections/accounts receivables, contact center and customer service role
• Fresh graduates are welcome to apply
• You will be consistently demonstrate deep personal drive and accountability for great performance and results deliveryAchieve individual / team targets
• Ensuring maximum contribution to a positive working culture Why this role is important to us This role is critical in supporting the function's operations and helping achieve its objectives of collection management whilst ensuring high level of performance is maintained.

Additional Information

Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here