Field Collector

About the role

Collections role involving contact with customers with past-due accounts and management of payment arrangements.

Key responsibilities

• Contact customers with past-due accounts via calls, emails, and written notices
• Verify account information and outstanding balances in the system
• Remind customers of due dates and provide account statements as needed
• Negotiate and arrange payment plans, settlements, or restructuring options
• Record all communications and outcomes accurately in the CRM or collection system
• Monitor and follow up on promised payments to ensure compliance
• Escalate unresolved or problematic accounts to the Collections Supervisor for legal, skip tracing, or field investigation
• Coordinate with Accounting/Legal for endorsement, validation, and payment posting
• Educate customers on billing processes, penalties, and available payment channels
• Maintain professionalism while handling difficult or irate customers

About you

• Professional visitation of clients and timely collection of payments with the highest level of integrity

Benefits

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided