Field Coordinator

Field Coordinator – Home Care Agency

Job Title: Field Coordinator
Department: Operations / Care Coordination
Reports To: Operations Manager / Administrator
Employment Type: Full-Time

Position Summary

The Field Coordinator is responsible for coordinating and monitoring in-home care services to ensure clients receive consistent, reliable, and high-quality care. This position serves as a key connection between clients, caregivers, families, and the agency's administrative team.

The Field Coordinator works primarily in the field and is responsible for supporting caregivers, addressing client needs, conducting home visits, coordinating schedules, and ensuring services are delivered according to the client's care plan and agency standards.

Essential Duties and Responsibilities

• Coordinate caregiver assignments and client schedules to ensure appropriate coverage.
• Communicate regularly with clients, family members, caregivers, and agency staff.
• Conduct client and caregiver home visits as required.
• Monitor the quality and consistency of services provided in the home.
• Follow up on client concerns, caregiver concerns, complaints, and service issues.
• Respond promptly to caregiver call-outs, schedule changes, and staffing needs.
• Assist with finding appropriate caregiver coverage when staffing changes occur.
• Monitor caregiver attendance, punctuality, and compliance with assigned schedules.
• Review timesheets, service documentation, and other required paperwork for accuracy.
• Ensure caregivers understand and follow client care plans and agency policies.
• Report changes in a client's condition, needs, environment, or safety to the appropriate supervisor.
• Assist with onboarding, orientation, and field support for new caregivers.
• Provide coaching and guidance to caregivers regarding client-specific expectations and agency procedures.
• Maintain accurate and timely documentation of field visits, client concerns, and follow-up activities.
• Assist with quality assurance activities and agency compliance requirements.
• Maintain confidentiality of client and employee information in accordance with HIPAA and agency policies.
• Develop positive working relationships with clients, families, caregivers, and referral partners.
• Perform other duties as assigned by management.

Qualifications

• High school diploma or equivalent required.
• Previous experience in home care, healthcare, caregiving, case management, scheduling, or a related field preferred.
• Previous supervisory or coordination experience is a plus.
• Strong communication, organization, and problem-solving skills.
• Ability to work independently and manage multiple priorities.
• Ability to handle sensitive client and caregiver situations professionally.
• Basic computer skills and ability to use electronic documentation and scheduling systems.
• Knowledge of HIPAA, home care practices, and applicable regulations preferred.
• Reliable transportation and ability to travel to client homes as needed.
• Valid driver's license and appropriate automobile insurance, if required for the position.

Skills and Competencies

• Excellent verbal and written communication
• Strong organizational and time-management skills
• Customer-service oriented
• Attention to detail
• Problem-solving and decision-making abilities
• Ability to work effectively with diverse clients and caregivers
• Professional and compassionate approach
• Ability to remain calm and organized in urgent situations
• Ability to maintain confidentiality and professional boundaries

Physical Requirements

The position may require frequent travel to client residences and the ability to:

• Sit, stand, walk, and drive for extended periods.
• Navigate residential environments.
• Occasionally assist with or observe client care activities.
• Use a computer, telephone, and other office equipment.
• Perform duties consistent with the physical requirements of the position.

Work Environment

This position involves a combination of office and field work. The Field Coordinator may spend significant time visiting client homes and communicating with caregivers and clients by telephone, email, and electronic systems.

Schedule: Full-time; schedule may include occasional evenings, weekends, or after-hours responsibilities based on agency needs.

Equal Opportunity Employer:
Our agency is committed to providing equal employment opportunities to all qualified individuals and maintaining a professional, respectful, and inclusive workplace.

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person