Field Customer Specialist

GENERAL JOB DEFINITION: FIELD CUSTOMER SPECIALIST

The Customer Sales Specialist identifies ways to meet the needs of business customers, ensuring their satisfaction, increasing their purchase amount and frequency, and fostering loyalty to GH Max Corporation. At the same time, they ensure profitable sales for the business.

DUTIES AND RESPONSIBILITIES/ACCOUNTABILITIES:

1. Serves existing and potential customers by providing price quotes, alternative products, ensures that the customer receives their items
2. Proactively looks for new customers and industries, finding ways to contact decision makers who can become customers of GH Max
3. Communicates regularly with clients through phone calls, emails, and site visits, to meet customer needs and ensure that GH Max is top of mind for office and school supplies.
4. Resolves customer complaints in an empathetic and timely manner, ensuring high customer satisfaction
5. Creates and maintains a record of existing and potential customers
6. Facilitates prompt payments of customers in coordination with the collection department.
7. Pays necessary attention to detail on documentation or processes to avoid delayed payments, non-payments, or penalties by customers
8. Point person for assigned customer for tasks such as the prompt processing of purchase orders, change orders, creation of sales orders, and other pertinent documents.
9. Regularly monitors delivery of all processed purchase orders to ensure customers’ receipt of goods and their satisfaction
10. Works closely with the Purchasing department, Warehouse/ Inventory, to ensure the availability of stocks and profitability of transactions. S/he helps Purchasing by informing needed items ahead of time, keeping track of out-of-stock items, frequently asked for items, and assists in identifying suppliers.
11. Perform other tasks assigned or as required by the immediate superior or management, to serve customers, fellow coworkers, and the company.

KNOWLEDGE, SKILLS AND ABILITIES:

• Negotiation Skills
• Organization skills
• Customer service oriented
• Must be computer literate
• Can handle multi task
• Attention to details
• Can work under pressure