Field Deployment Technician

Reports to: Client Advisory Manager

Level: Sr. Associate / Mid (IC)

Travel: ~40%, US based, occasionally on short notice

Location: Remote with travel / HQ-based

Role Description

Go.AI deploys AI infrastructure and AML compliance software to regulated industries. This role handles the physical side of deployment: installing, cabling, and validating Go1 Appliance hardware in client data centers, then confirming the system is ready for software configuration and handoff. You'll work alongside an implementation lead who owns the client relationship and the project plan.

What you'll do

• Rack, cable, and power on appliance hardware in client data centers and server rooms, working to the client's cable management and labeling standards
• Coordinate on-site logistics: shipping or hand-carrying equipment, badge access, escorts, loading dock and change window scheduling
• Configure out-of-band management (iDRAC/iLO/IPMI), apply firmware and BIOS baselines, and complete initial network bring-up
• Run post-install validation — power redundancy, network reachability, thermal and health checks — and confirm the box is ready for software config
• Produce clean install documentation: serial and asset records, as-built photos, port maps, and a completed install checklist back to the implementation lead
• Work directly with client IT and data center staff on-site, answering hardware and connectivity questions and escalating product, security, or scope questions to the implementation lead

What you need

• 2–4 years hands-on experience installing server hardware in data center or enterprise environments (colo, MSP, internal IT, or vendor field service)
• Comfortable with rail kits, PDUs, redundant power, and structured cabling — both copper and fiber (SFP+/QSFP)
• Working knowledge of out-of-band management tooling, BIOS/firmware updates, and basic Linux CLI
• Network fundamentals: IP addressing, VLANs, DNS, and enough troubleshooting ability to isolate a connectivity problem to the right side of the demarc
• Able to travel on client timelines, including occasional after-hours or weekend change windows
• Able to pass financial-institution vendor background screening
• Clear written documentation habits and professional presence in a client environment

Nice to have

• GPU server or AI/ML appliance deployment experience
• Prior field service work in banking, credit unions, or another regulated industry
• Network+, CCNA, or equivalent
• Familiarity with vendor security review processes and remote support tooling