Field Desktop Support Engineer

Position: Desktop Support Field Engineer
Locations: Mumbai & Ahmedabad
Own Vehicle: Mandatory
Conveyance: Will be provided by the client

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JD -

• Incident Resolution: The Engineer will provide mandatory, dedicated on-site support for all local incidents (Tier 1/2) that require physical presence, including hardware faults, network connectivity issues (LAN/Wi-Fi), and peripherals support.
• Hardware Lifecycle: Services include performing diagnostics, minor repairs, component replacement, Operating System reload/imaging, and coordinating warranty claims and asset disposition with the central Assets Team.
• System Support: The Engineer will troubleshoot client-side software and application issues, resolve user profile problems, and assist with local patch management as directed by the central IT team.
• Peripheral Support: The Engineer is responsible for the configuration and troubleshooting of local office equipment, including printers, scanners, and VoIP/telephony systems.

Contact: [email protected]