Field Dispatch

About Triad Machinery

For more than 30 years, Triad Machinery has been a Pacific Northwest leader in forestry, cranes, and construction equipment. From sales to service, parts to administration, our team members are the lifeblood of the Triad Machinery family. We offer competitive pay and extensive benefits for our employees, as well as an engaging, team-focused work experience.

Position Overview

Triad Machinery is currently seeking a Field Dispatch candidate to join our service team at our Portland, OR facility. This person will be responsible for the entire process of field service related jobs, field mechanics, and maintenance of field service trucks and tooling.

KEY RESPONSIBILITIES

1. Efficiently and effectively schedule field service repair jobs.
2. Open field service work orders.
3. Order parts for field service jobs. Track this inventory.
4. Communicate professionally and effectively with Customers and employees.
5. Ensure that field service trucks are in compliance and properly maintained.

We offer continued service training education to enhance knowledge and service capabilities, and remain current on new technologies.

EDUCATION
High School Diploma or GED
Some technical school training is preferred.

EXPERIENCE
Prefer 5 years of experience in diagnostic and repair work on heavy machinery.

KNOWLEDGE
Good working knowledge of equipment operations and mechanical functions required. Must have a basic understanding of hydraulic, electrical, mechanical, and pneumatic systems.

SKILLS
Must possess organizational skills and the ability to effectively organize a field service schedule and job book. Must also possess strong communication and interpersonal skills.

ABILITIES
Must be physically capable of lifting and safely climbing on heavy equipment. Must be able to read and interpret technical service information, manuals, bulletins, blue prints, and schematics. Must be highly motivated and able to perform well with little supervision. Must be customer service oriented and able to work productively with customers and employees.

TRIAD MACHINERY offers a generous benefit package. Full time employees (and their families) can elect to take our medical, dental and vision insurance at a cost. Triad’s 401k plan with matching, discretionary profit sharing, life insurance, vacation and sick leave, and 8 paid holidays are available to those that qualify.

** Triad Machinery does not accept unsolicited resumes or calls from third-party recruiters or employment agencies**

Triad Machinery is an Equal Opportunity Employer and encourages applications from all qualified candidates. EEO/AA Employer/Vet/Disabled