Field Engineer

Responsibilities:

• Provide field service support for machinery and systems, including installation, commissioning, maintenance, troubleshooting, repair, and customer training.
• Diagnose mechanical, electrical, and control system issues and recommend corrective actions.
• Respond to customer service requests within agreed response times and provide effective technical solutions.
• Prepare service reports and maintain accurate service records in the Company's SSA system.
• Recommend spare parts, repair solutions, and maintenance services to improve equipment performance and minimize downtime.
• Liaise with suppliers/ principals/ manufacturers on technical support, warranty matters, equipment performance issues, spare part recommendation, service-related concerns.
• Support the Technical Operations Executive team in preparing service quotations, maintenance contracts, and technical proposals.
• Ensure compliance with workplace safety requirements and company procedures while carrying out service activities.
• Build and maintain good customer relationships through professional and responsive service support.
• Participate in technical training and continuously upgrade technical knowledge and skills.
• Perform any other duties or assignments as assigned by the Superior.

Requirements:

• Hands-on and possess good knowledge in mechanical & electrical systems and troubleshooting skills
• Minimum NITEC/Diploma in Engineering (Mechanical, Electrical or Mechatronics)
• Minimum 2 years of relevant experience in mechanical & electrical troubleshooting. (Fresh graduates with strong technical aptitude may be considered).
• Knowledge of PLC programming & troubleshooting, or AutoCAD experience will be an added advantage.
• Team player, self-motivated, proactive, and able to work independently
• Must be customer- orientated and willing to take challenges
• Possesses Singapore Class 3 Drivers’ License, preferably with own vehicle.