Field Engineer – Contract

Field Engineer – Contract, Public Sector

Don’t miss out on this great opportunity to work with a public sector client in Dublin / 5 days per week onsite

Lead Field Engineer Role and Responsibilities :

What’s involved:

• Accept, diagnose, troubleshoot and resolve complex 2nd Line ICT incidents
• Provide deskside, remote and field-based support for end-user devices
• Support and troubleshoot Microsoft package
• Escalate and coordinate incidents with 3rd line support teams
• Perform data migration
• Support endpoint compliance, security remediation and conditional access issues in line with departmental security policies and standards.
• Assist with asset management, inventory verification and maintaining accurate configuration records across the supported estate
• Support hybrid and remote workers through effective remote troubleshooting and cloud-based device management techniques.
• Maintain detailed and accurate ticket updates, ensuring incidents and resolution
• Produce and maintain technical documentation

What you need:

• Experience end-user computing environments, including desktop and laptop hardware, Windows operating systems, Microsoft 365 applications, mobile devices, printers, peripherals, telephony, and collaboration technologies
• Experience supporting both traditional and modem workplace technologies, including Microsoft Intune, Windows Autopilot, Active Directory, Windows IO and Windows 11, device lifecycle management, and remote support within hybrid working environments
• Hands-on experience delivering deskside support, field engineering, and end-user support services
• Proven experience supporting Microsoft Windows IO and Windows 11 operating systems
• Strong working knowledge of Active Directory and account admin
• Experience providing support for Cisco VoIP telephony technologies, including Cisco Unified Communications Manager (CUCM), Cisco Jabber and telephony device deployments.
• Strong analytical and troubleshooting skills with the ability to rapidly assess issues, identify root causes and implement effective solutions.

What’s on offer:

• Daily rate flexible
• Hybrid, contract position

Apply Now

• If you would like to discuss this opportunity in person or with one of our IT Resourcers please forward your CV to Vantage Resources or contact Tinley Tubbert on +35315255052 or email [email protected] for a confidential discussion. Vantage Resources will not forward your details without prior discussion and approval.

• Vantage Resources is an equal opportunity employer. All qualified applicants will receive equal consideration for engagement and/or employment. An inclusive and diverse workforce is an essential part of the development of our organisation’s culture which we believe enhances both our working environment and the service we provide to our customers.