Field Engineer - Medium Sites

Support a cluster of Medium-sized sites carrying higher device density and greater infrastructure complexity than the Small-site estate. Covers 205 sites with 70 engineers at a ratio of approximately 1:3.

KEY RESPONSIBILITIES

• Manage the incident and request queue across the assigned cluster, prioritising by SLA and academic impact.
• Administer local server infrastructure - patching windows, service health, print servers, file services, local AD replication checks, backup verification.
• Manage the computer lab estate - imaging cycles, software deployment validation, licence compliance checks, lab readiness.
• Coordinate on-site vendor and OEM engineer visits, including access, supervision and sign-off.
• Support the network edge - access switch troubleshooting, access point replacement, port configuration requests, structured cabling.
• Deliver structured handover to the Service Desk and Problem Management on recurring issues across the cluster.
• Support examination delivery across multiple sites, including advance readiness checks and standby cover.
• Maintain accurate asset, CMDB and site documentation across all sites in the cluster.
• Manage the local spares position and reconcile with the regional Stores function.

REQUIRED TECHNICAL SKILLS

• Windows 10/11 deployment, imaging and troubleshooting to an advanced level.
• Windows Server 2016/2019/2022 - day-to-day administration, patching, role and service management, backup and restore.
• Active Directory and Group Policy troubleshooting.
• Microsoft 365 - Outlook, Teams, OneDrive, SharePoint support and basic administration.
• Networking - TCP/IP, DNS, DHCP, VLANs, switch port configuration, Wi-Fi troubleshooting.
• Software deployment and imaging tooling (SCCM, Intune or equivalent).
• Hardware break-fix across desktop, laptop, server and print estates.
• Classroom and lab technology support.
• ITSM tooling proficiency including reporting on own queue.

Desired Candidate Profile

KEY RESPONSIBILITIES
Manage the incident and request queue across the assigned cluster, prioritising by SLA and academic impact.
Administer local server infrastructure - patching windows, service health, print servers, file services, local AD replication checks, backup verification.
Manage the computer lab estate - imaging cycles, software deployment validation, licence compliance checks, lab readiness.
Coordinate on-site vendor and OEM engineer visits, including access, supervision and sign-off.
Support the network edge - access switch troubleshooting, access point replacement, port configuration requests, structured cabling.
Deliver structured handover to the Service Desk and Problem Management on recurring issues across the cluster.
Support examination delivery across multiple sites, including advance readiness checks and standby cover.
Maintain accurate asset, CMDB and site documentation across all sites in the cluster.
Manage the local spares position and reconcile with the regional Stores function.
REQUIRED TECHNICAL SKILLS
Windows 10/11 deployment, imaging and troubleshooting to an advanced level.
Windows Server 2016/2019/2022 - day-to-day administration, patching, role and service management, backup and restore.
Active Directory and Group Policy troubleshooting.
Microsoft 365 - Outlook, Teams, OneDrive, SharePoint support and basic administration.
Networking - TCP/IP, DNS, DHCP, VLANs, switch port configuration, Wi-Fi troubleshooting.
Software deployment and imaging tooling (SCCM, Intune or equivalent).
Hardware break-fix across desktop, laptop, server and print estates.
Classroom and lab technology support.
ITSM tooling proficiency including reporting on own queue.