Field Engineer — Optical

Job Summary

We are seeking a motivated and hands-on Optical Field Engineer to provide technical support, installation, testing, troubleshooting, and customer training for optical products and systems. This role works closely with customers, sales teams, and engineering teams to ensure successful product deployment and resolve technical issues in the field.

The ideal candidate has a strong foundation in optics, photonics, electrical engineering, or a related engineering field, combined with excellent troubleshooting and customer communication skills.

Key Responsibilities

• Install, configure, test, and troubleshoot optical products and systems at customer sites.
• Provide on-site and remote technical support to customers.
• Perform optical alignment, calibration, system verification, and performance testing.
• Diagnose optical, electrical, mechanical, and system-level issues and provide effective solutions.
• Support customers with product integration and application-related technical questions.
• Conduct product demonstrations and technical training for customers.
• Work closely with Sales Engineers to provide pre-sales and post-sales technical support.
• Communicate customer requirements and field issues to R&D and engineering teams.
• Document service activities, technical issues, test results, and corrective actions.
• Assist with product evaluation, failure analysis, and continuous product improvement.
• Develop technical documentation, application notes, troubleshooting procedures, and training materials.
• Travel to customer locations as required.

Qualifications

• Bachelor's degree in Optical Engineering, Photonics, Electrical Engineering, Physics, Mechanical Engineering, or a related technical field.
• Strong understanding of basic optics and photonics principles.
• Hands-on experience with optical components and laboratory equipment is preferred.
• Familiarity with equipment such as optical power meters, optical spectrum analyzers, lasers, photodetectors, oscilloscopes, and related test instruments.
• Ability to troubleshoot complex technical problems systematically.
• Strong verbal and written communication skills.
• Comfortable communicating directly with customers in a professional environment.
• Ability to work independently in customer-facing field environments.
• Willingness to travel domestically and occasionally internationally.
• Recent graduates are welcome to apply.
• H-1B visa and Green Card sponsorship are available for qualified candidates.

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Retirement plan
• Vision insurance

Work Location: In person