BT Group

Req ID: 62359
Job Function: Engineering
Posting Start Date: 03/09/2026
Posting End Date:
Division: BT International
Job Location: HUN Budapest ONE
Advertised Salary: competitive
Why BT?
We’ve always been an organization with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.
Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.
Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.
Why this job matters
The Global Field Services team supports customers on the ground, putting in service as well as maintaining and fixing issues. This includes WAN, LAN, IPT, voice, audio &amp; video conferencing &amp; POP services, WiFi Surveys and electrical power services &amp; support. We provide data center services including, remote access and reactive and proactive maintenance. We provide IT services including server deployment and commissioning.
<ul>
<li>Operational responsible for a team of associated 3rd parties in the local sub-region</li>
</ul>
What I’ll be doing – your accountabilities
This role supports the delivery and quality assurance of the Field Services Operation that supports products and services deployed across several BT site/cities including, GPOP, hosting, 3rd party and customer premises. Support GFS management team in achieving LOB goals and objectives. Level 2 and 3 field technical support of service delivery and assurance events that will ensure client SLA’s and customer satisfaction measures are met.
Single point of contact for Field Service activities in a sub territory to make sure that all operational activities are performed on customer premises, datacenters and BT POP sites.
Perform Installation and break fix activities including on call coverage during out of office hours at customer locations and BT-POP sites.
Operational accountability
<ul>
<li>Carry out and oversee quality installation &amp; break fix duties</li>
<li>Conduction Wi-Fi surveys for BT´s customers</li>
<li>Coordinate and lead action for escalations on operational level for suppliers and internal resources</li>
<li>Inventory management for spare equipment &amp; organizing reverse logistics</li>
<li>Supporting front office during bid phase</li>
<li>Maintaining process documents</li>
<li>Technical support for complex activities, local project coordination , Installation , Break fix &amp; measurement activities for complex migrations or ad hoc support</li>
<li>Own dispatch process, engineer availability, identification of partner resource needs, on-call schedules &amp; projects</li>
<li>Be part of the Work Control Desk for management of resource and service requests act as a quality gate, manage escalations, dispatch work, help stakeholders and support &amp; control of all activities in the region</li>
<li>Have a good understanding of FSL and ensure all work and service requests are populated and managed properly in the tool. This includes giving feedback to continuously improve FSL and associated processes.</li>
<li>Provide quotes for non-standard requests, involvement and providing technical expertise in a bids phase for own labour &amp; partners. Development of Run book and service Design together with design and bid team</li>
<li>Provide cost estimates as needed and work closely with Territory manager.</li>
<li>Understand and manage end to end field services customer experiences to maximize customer satisfaction.</li>
<li>Coordinate, support and follow up on escalations involving resources and services related to his team and area of responsibility, including partners.</li>
<li>Inventory management for spare equipment and organizing reverse logistics.</li>
<li>Provide feedback internally as well as externally on operational issues for continuous improvement.</li>
<li>Partner supervision and being part of the partner performance review process conducting operational reviews, drive continuous Service Improvement , and take part or lead governance meetings</li>
<li>Coordinate and lead follow up actions during escalations to closure</li>
<li>Work closely with Territory Manager to support consistent ways of working across the different teams and partners used within the territory.</li>
<li>Coverage of field operations in the absence of the Territory Manager.</li>
<li>Work collaboratively with the Territory Manager to manage and optimize travel, overtime and OPEX</li>
<li>Drive a culture of add-on sales to push the team to identify new and up-sale opportunities.</li>
<li>Roster planning and make sure that engineer availability is ensured to cover the day to day operations including maintaining the “on call – planning”</li>
</ul>
Other responsibilities
<ul>
<li>Maintain and update process documentation when needed</li>
<li>Work with Territory Manager to help consolidate reporting and take action on reports in his team.</li>
<li>Train BT and partner engineers in BT Health and Safety regulations</li>
<li>Off-site sparing &amp; 3rd party suppliers, site consumables</li>
<li>Health and safety check on BT POP sites and equipment</li>
<li>Dimensioning of measurement equipment and adherence of calibration intervals</li>
<li>Make decisions using internal or external resources in projects or other activities</li>
<li>Establish a close relationship to local customers to provide best in class service according to the local requirements.</li>
<li>Analysis of Invoice discrepancies with requestor and partners including validation of additional costs Safety.</li>
</ul>
Support Territory Manager to ensure H&amp;S policies are followed Security. The job holder will be authorized to access, use or disclose customer information only when they need to do so to perform their operational duties. Any other access, use or disclosure may only be made on receipt of additional authority from the information owner. To ensure that the job holder (and his/her team if applicable) is made aware of the need to safeguard sensitive customer information, so that customers perceive BT to be a trustworthy organization.
Competition. The job holder will understand the regulatory, fair trading and competition rules and have an awareness of the BT Code of Practice and The Way We Work relating to their work sufficiently to be able to comply with them, relying on their own knowledge or on their ability to recognize when they will need specialist support.
Skills required for the job
<ul>
<li>Strong proven technical field service expertise, including but not limited to:
</li>
<li>Installation, configuration, and troubleshooting of network, security and communication OEM equipment.
</li>
<li>Video telepresence products and services.
</li>
<li>Wireless surveys and improvements.
</li>
<li>Customer Champion mentality by ensuring we always deliver the right outcomes for our customers.
</li>
<li>Able to work across multiple technologies and lead a dispersed team
</li>
<li>Commercial skills, able to understand and define correct cost estimates for the services being provided.
</li>
<li>Confident dealing with third party suppliers and other stakeholders
</li>
<li>Strong customer service experience, able to resolve issues and remove barriers
</li>
<li>Strong understanding of engineering in telecoms
</li>
<li>Strong organizational skills
</li>
<li>Good communication and written skills.
</li>
<li>Strong customer focus and sense of ownership.
</li>
</ul>
Experience you would be expected to have
MANDATORY
<ul>
<li>Track record of building great working relationships across global working cultures with peers, suppliers, and stakeholders</li>
<li>Good understanding of BT product set and service offering</li>
<li>Ability to travel up to 50% or more of working time</li>
</ul>
Can pass background security check and drug test
<ul>
<li>Please note: Region specific certifications and requirements may also be applicable (e.g. Safety Passport, CFIUS clearance etc.)</li>
</ul>
PREFERRED
<ul>
<li>Experience taking lead role in operational service or engineering team</li>
<li>Understanding of the telecom market and BT position in the region.</li>
<li>Bachelor’s degree in technical / engineering field or proven equivalent experience</li>
<li>Certification in Cisco products and services</li>
</ul>
Connected leaders behaviors
<ul>
<li>Connected leader behavior – Team Coach</li>
<li>Connected leader behavior – Bold Decision Maker</li>
<li>Connected leader behavior – Customer Champion</li>
</ul>
Key decisions
<ul>
<li>Coverage of field operations for your team location</li>
<li>Manage planning and dispatching of field team resources (internal and external) to meet performance KPIs and SLAs as related to customers and projects.</li>
<li>Decide on best approach to complex Service Delivery &amp; Service Assurance solutions and escalate support issues to management for your team location</li>
<li>Drive complex operational issues to resolution for internal and external customers with and without 3rd party suppliers</li>
<li>Manage and support partners/suppliers for successful outcomes and to escalate to management when needed to meet or exceed customer expectations.</li>
</ul>
Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.
We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.
With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.
If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.

Field Engineering Professional

Field Engineering Professional

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