Field Force Operations Specialist

1. Operational Administration & Data Management

• Maintain 100% accuracy across all field force master data, including headcount trackers, attendance logs, leave records, and people movement (new hires, resignations, and transfers).
• Prepare and consolidate field force budget reports and track operational expenditures.
• Compile and update regular performance dashboards, analyzing turnover rates and performance rankings.
• Oversee and verify field force claims submissions to ensure accurate and timely processing.
• Maintain weekly recruitment and hiring status reports to track open vacancies and candidate pipelines.

2. Field Force Engagement & Lifecycle Management

• Facilitate a seamless onboarding process, ensuring Day 1 system setup (email creation, MCS ID) and alignment with the Training department for new hire orientation.
• Manage offboarding, transfer documentation, and system access revocations within designated timelines.
• Drive field retention through continuous touchpoints, huddles, grievance management, and performance recognition programs.
• Coordinate team-building initiatives and annual dinner execution for the field team.

3. Strategic Productivity & Incentives

• Support the design, launch, and tracking of tactical incentive campaigns aligned with sales targets.
• Evaluate the effectiveness of current field force KPI structures quarterly and recommend adjustments.
• Segment and stack-rank field force performance to maintain operational accountability.

4. Agency SLA Management & Field Governance

• Manage communications with employment services agencies (such as Retail Galaxy Plus and Calibre Event Solutions) and track their performance against agreed SLAs.
• Conduct regular store visits and field audits to verify attendance, check planogram and POP display compliance, assess product lineup (RIS compliance), and check fixture maintenance.
• Observe and evaluate promoter selling skills, product knowledge, and merchandiser visitation logs during field visits, reporting out-of-stock (OOS) issues immediately to the sales team.

5. Cross-Functional & Agile Support

• Collaborate across internal departments (Sales, L&D, IT, Retail Operations) while upholding core corporate values.
• Provide operational support for assigned special project committees and brand experience initiatives.
• Assist in any ad hoc project.