Field IT Engineer

About the Role

Yellowcom is looking for a proactive and customer-focused Field IT Engineer to join our growing IT and Modern Workplace team.

This is a hands-on role supporting customers across Scotland. You will regularly attend customer sites to install, configure, troubleshoot and maintain IT equipment and Microsoft cloud services.

We are looking for someone who is comfortable working independently in the field, diagnosing technical issues and communicating clearly with customers.

Key Responsibilities

• Attend customer sites to diagnose and resolve IT issues.
• Install and configure laptops, desktops, monitors, printers and other IT equipment.
• Set up new users, devices and Microsoft 365 accounts.
• Configure and manage Windows devices using Microsoft Intune and Autopilot.
• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint and OneDrive.
• Troubleshoot hardware, software, networking, Wi-Fi and connectivity issues.
• Support Microsoft 365 migrations and customer onboarding projects.
• Install and maintain endpoint security, monitoring and backup solutions.
• Monitor and manage customer devices using Kaseya Datto RMM.
• Support Datto AV, Datto EDR, Microsoft Defender and endpoint backup solutions.
• Troubleshoot VPN and secure remote-access issues.
• Assist with network equipment, switches, routers, firewalls and wireless access points.
• Carry out PC replacements, upgrades and user migrations.
• Support printers, scanners and other customer peripherals.
• Escalate complex technical issues when required and work with senior engineers and third-party suppliers to resolve them.
• Maintain accurate customer documentation, asset information and technical records.
• Provide clear updates to customers and internal teams throughout support cases and project work.
• Identify recurring issues and opportunities to improve or automate customer IT environments.

Essential Skills & Experience

• Previous experience in an IT Support, Field Engineer, Desktop Support or MSP environment.
• Strong troubleshooting skills across Windows PCs and laptops.
• Good working knowledge of Microsoft 365, particularly:
• Exchange Online
• Microsoft Teams
• OneDrive
• SharePoint Online
• Experience supporting Windows 10 and Windows 11 devices.
• Experience with Microsoft Entra ID, user accounts, MFA and permissions.
• Understanding of Microsoft Intune and device management.
• Good understanding of networking fundamentals, including:
• TCP/IP
• DNS
• DHCP
• Wi-Fi
• VPNs
• Routers, switches and firewalls
• Ability to troubleshoot hardware, software and connectivity problems.
• Strong customer service and communication skills.
• Ability to work independently and manage multiple support requests.
• Comfortable travelling to customer sites.
• Full UK driving licence required.

Desirable Skills & Experience

Experience with any of the following would be beneficial:

• Microsoft Intune and Windows Autopilot
• Microsoft Defender
• Kaseya Datto RMM
• Datto AV and EDR
• Endpoint Backup
• Kaseya IT Glue
• Autotask PSA
• Spanning Backup
• PowerShell
• Microsoft 365 migrations
• Network installation and troubleshooting
• Cyber Essentials and Cyber Essentials Plus
• Microsoft Azure

Microsoft certifications such as MD-102, MS-102 or AZ-104 would also be beneficial, but are not essential.

What We're Looking For

We're looking for someone who enjoys solving problems and working directly with customers.

You should be able to arrive at a customer site, understand the issue, carry out structured troubleshooting and either resolve the problem or clearly document and escalate it.

The right person will be:

• Professional and approachable with customers.
• Confident working independently.
• Technically curious and willing to learn.
• Organised and able to manage their workload.
• Comfortable moving between different customer environments.
• Able to explain technical issues in simple terms.
• Willing to take ownership of an issue through to resolution.

What We Offer

• Company car.
• Ongoing technical training and professional development.
• Support towards Microsoft and industry certifications.
• Exposure to a wide range of Microsoft cloud, networking, cybersecurity and managed IT technologies.
• Career progression within Yellowcom's IT and Modern Workplace team.
• Company pension.
• Company events.
• Cycle to work scheme.
• Employee discount.
• Health & wellbeing programme.
• On-site parking.
• Referral programme.

Key Technologies

Microsoft 365 | Windows 10/11 | Microsoft Intune | Windows Autopilot | Microsoft Entra ID | Microsoft Defender | Exchange Online | SharePoint Online | OneDrive | Microsoft Teams | Kaseya Datto RMM | Datto AV | Datto EDR | Endpoint Backup | Spanning Backup | VPN | PowerShell | Networking

Pay: £28,000.00-£40,000.00 per year

Benefits:

• Company car
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme

Licence/Certification:

• Driving Licence (required)

Work Location: On the road