Field IT Service Technician

Overview

Valexity Technologies is seeking a reliable, technically skilled Field IT Service Technician to provide onsite IT support for clients throughout the Chicago area, based out of our Hanover Park office. This hands-on role covers hardware and network troubleshooting, working independently in client environments, and representing Valexity professionally at every visit — making you one of our primary points of contact with customers. The service area covers a 45-mile radius around Hanover Park; a company vehicle is provided for client visits and business travel, to be picked up and dropped off at our office. Professionalism, reliability, and strong communication are essential.

Responsibilities

• Install, configure, repair, and troubleshoot Windows PCs, laptops, servers, and peripherals, including diagnosing and replacing hardware components (RAM, SSDs, hard drives, network adapters, power supplies).
• Install, configure, and troubleshoot network infrastructure — switches, firewalls, routers, and wireless access points — including wired/wireless connectivity, IP addressing, DHCP, DNS, VLANs, and basic firewall issues.
• Perform workstation deployments, hardware upgrades, server maintenance, and technology replacements, including network cabling, patching, and cable tracing.
• Provide onsite end-user, application, printer, and connectivity support, communicating technical issues and solutions clearly to both technical and non-technical users.
• Accurately document work performed, configuration changes, and customer interactions in the ticketing system, following established technical procedures, security standards, and documentation requirements.
• Maintain a professional, customer-focused presence at client sites, and manage onsite assignments efficiently — communicating status, delays, and additional needs to the Valexity team.

Qualifications

• Strong troubleshooting experience with Windows PCs and computer hardware.
• Intermediate understanding of network infrastructure, including TCP/IP, IPv4, DHCP, DNS, VLANs, gateways, and LAN troubleshooting — both physical and logical connectivity issues.
• Experience with switches, routers, firewalls, wireless access points, patch panels, and Ethernet cabling.
• Working knowledge of Windows Server and server hardware; basic knowledge of Active Directory and Group Policy; familiarity with Hyper-V or VMware.
• Ability to read basic network diagrams and technical documentation.
• Strong troubleshooting and problem-solving skills, with excellent communication and customer service abilities.
• Ability to work independently in client environments.
• Valid driver's license and ability to operate a company-provided work vehicle.

Desired Skills

• Previous MSP or IT services experience.
• Experience with managed switches, firewalls, wireless platforms, and structured cabling.
• Experience with server hardware, RAID, storage, and remote management interfaces.
• Familiarity with RMM, PSA, and ticketing systems.
• Microsoft, CompTIA, Cisco, or similar technical certifications.
• Experience performing client technology deployments, office moves, or infrastructure upgrades.
• Experience troubleshooting printers, VoIP phones, and other business peripherals.
• Strong understanding of Microsoft 365 and cloud-based business applications.

About Valexity Technologies

Valexity Technologies is a trusted managed services provider, empowering companies to reach their full potential through outcome-driven IT solutions. We bring together managed IT services, cybersecurity, AI expertise, and network connectivity — fully managed by our team of experts, 24/7/365 — to help businesses function better, faster, and smarter. Guided by quality, integrity, expertise, and a genuine "Yes We Can" attitude, we offer a collaborative environment with real growth potential. Valexity Technologies is an equal opportunity employer, committed to a diverse and inclusive workplace.

Work Hours

Monday-Friday, 8am – 5pm CST, with some flexible scheduling due to client needs. Some weekend work may be required.

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Company car
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Hanover Park, IL 60133