Field Mechanic

• Ensure that Yamaha 3S Shops follow global service standards and guidelines in their daily operations.
• Review and process warranty claims, and provide updates on any warranty-related concerns.
• Plan and execute service-related promotions and marketing activities to support Yamaha dealers and reach more customers, including those in remote areas.
• Improve overall customer experience by helping 3S Shop staff become more professional and capable in delivering quality inspection and maintenance services.
• Conduct market research and analyze competitor activities to identify opportunities for improvement.
• Prepare and share market insights to support product development and service enhancements.
• Train and guide Yamaha dealers and shop staff on proper service operations and warranty procedures.
• Maintain the service workshop’s visual standards, including tools, equipment, signage, and staff uniforms.
• Manage and monitor shop supplies, tools, and equipment, including regular inventory checks.
• Collect and analyze shop performance data (KPIs) to identify areas for improvement and recommend action plans.
• Perform other tasks that may be assigned by the immediate supervisor from time to time.

QUALIFICATIONS:

• Has technical knowledge in Automotive and Motorcycle technology.
• Must have technical knowledge in Automotive and Motorcycle technology.
• Must possess at least Automotive Servicing NCII, and/or any related certificates.
• Preferably with experience handling warranty and repairing in the motorcycle industry.
• Must be willing to travel and do fieldwork in different areas.