Field Operations Engineer

At Near, we connect top talent in Latin America with exciting remote opportunities at U.S.-based companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

About the Company:

Our client is a fast-growing U.S.-based home services and energy company building a best-in-class fulfillment organization across multiple markets and trades. They operate in a fast-paced field environment where strong execution, problem-solving, and coordination are essential to delivering high-quality installations and reliable service.

About the Role:

We’re hiring a Field Operations Engineer – Lead-in-Training to support the successful execution of residential installations from scheduled work through inspection, quality approval, and final closeout. This is not a traditional desk-based project management role. You’ll work directly with electricians, installers, homeowners, vendors, and internal field teams to solve problems in real time, coordinate completion work, manage inspections, and ensure issues are fully resolved. The role is ideal for a proactive, organized problem-solver who can manage multiple active issues and take ownership from start to finish.

What You’ll Do:

• Support multiple active field crews and residential installations throughout the day.
• Troubleshoot installation issues with electricians, installers, and field teams.
• Ensure crews have the information, resources, and support needed for successful installations.
• Review job-site photos and documentation to identify quality issues.
• Identify incomplete work and create clear completion scopes.
• Coordinate completion visits based on homeowner availability and field capacity.
• Coordinate city inspections, failed-inspection corrections, and reinspections.
• Manage lender and quality-review corrections through final approval.
• Resolve homeowner concerns, property damage, cleanup issues, and other field escalations.
• Coordinate across field operations, customers, vendors, and internal teams to keep jobs moving.
• Track open issues and maintain ownership until full resolution.
• Identify recurring operational and quality issues and help improve processes.
• Communicate job status, risks, issues, and required actions to relevant stakeholders.

Must-Have Requirements:

• 3+ years of experience in Field Service, Field Operations, Construction, Home Services, Technical Operations, or a similar environment.
• Experience working directly with technicians, electricians, installers, contractors, or skilled trades.
• Strong problem-solving and decision-making skills.
• Proven ability to independently drive issues through resolution.
• Highly organized with strong attention to detail and follow-through.
• Ability to manage multiple installations, issues, and priorities simultaneously.
• Strong communication skills and confidence working with homeowners, field teams, vendors, and internal stakeholders.
• Comfortable working in a fast-paced, constantly changing environment.
• Ability to make practical decisions without waiting for perfect information.
• Strong accountability and commitment to quality.
• Comfortable handling escalations and resolving issues under pressure.

Nice to Have:

• Experience in HVAC, electrical, construction, telecommunications, fiber, roofing, restoration, field service, home services, or other technician-driven operations.
• Experience coordinating residential installations or field service work.
• Experience working directly with electricians, technicians, installers, or contractors.
• Experience with inspections, permitting, quality reviews, or completion work.
• Experience handling homeowner or customer escalations.
• Experience coordinating field crews, vendors, and multiple active jobs.
• Experience with solar or energy operations.

Compensation & Benefits:

• Compensation: $1,500 - 2,000 USD.
• 100% remote independent contractor role.
• Opportunity to join a fast-growing U.S.-based home services and energy company.
• Direct ownership of field execution, quality, and service delivery.
• Opportunity to work closely with field teams, skilled trades, customers, and operations.
• Opportunity to take on increasing leadership responsibility as the company grows.
• Collaborative, fast-paced environment with significant operational impact.
• Monday–Friday schedule based on U.S. field operations needs, with flexibility for active installations, inspections, homeowner availability, and escalations.