Field Operations Executive現場營運

職位名稱：營運協調專員 / 營運主任 (Operations Coordinator)

主要職責 (Key Responsibilities)

• 日常營運管理： 負責日常營運事務的處理與執行，包括但不限於備貨安排、出貨管理及物流調度。
• 客戶服務與跟進： 負責及時回應內外部業務查詢，並做好後續處理與閉環跟進。
• 業務規劃協助： 協助制定連鎖集團、重點商戶及大型活動的營運規劃方案。
• 倉務協調管理： 對接倉務團隊，確保部門各項物資的庫存紀錄準確無誤。
• 硬件支援： 協助處理緊急硬件派送、故障排查及維修事宜。
• 跨部門協作： 協調並推動與多方團隊（如銷售、產品、供應鏈等）的溝通與合作。

任職要求 (Qualifications)

• 工作經驗： 具備 1-3 年營運行政、物流調度或專案協調相關工作經驗。
• 核心能力： 具備優秀的邏輯規劃能力，以及強大的溝通與跨部門協調技巧。
• 抗壓與應變： 能快速適應快節奏的工作環境，具備良好的問題解決能力與現場應變機制。
• 細緻嚴謹： 對數據準確性及出貨物資細節有高標準的要求，具備嚴謹的工作態度。
• 辦公技能： 具備良好的文書處理能力，熟練使用 Word 及 Excel（熟練掌握 VLOOKUP、樞紐分析表等常用函數與工具）。

About the role

Operations Coordinator responsible for daily operations management, customer service, business planning support, warehouse coordination, hardware support, and cross-departmental collaboration within a chain group or retail environment.

Key responsibilities

• Handle daily operations including stock arrangement, shipment management and logistics scheduling
• Respond promptly to internal and external business inquiries and ensure follow-up closure
• Assist in developing operational plans for chain groups, key merchants and large-scale events
• Coordinate with warehouse teams to ensure accurate inventory records for departmental materials
• Assist with emergency hardware dispatch, troubleshooting and maintenance matters
• Coordinate communication and collaboration with multiple teams including sales, product and supply chain

About you

• 1-3 years of experience in operations administration, logistics scheduling or project coordination
• Excellent logical planning ability and strong communication and cross-departmental coordination skills
• Ability to quickly adapt to fast-paced work environments with good problem-solving ability and on-site responsiveness
• High standards for data accuracy and shipment material details with meticulous work attitude
• Good document processing skills with proficiency in Word and Excel including VLOOKUP, pivot tables and other common functions and tools