Field Operations Manager

Field Operations Manager

MCSnet-St. Paul, AB

MCSnet has been providing high-speed internet to rural communities for 30 years. As Alberta’s homegrown internet service provider, our team understands the importance of investing in our local communities - because we live and work in them. We value our employees and their families because, to us, family and business are one and the same.

We currently have an opportunity for a Full-Time Field Operations Manager to join our MCSnet team. As the Field Operations Manager, you will provide direct operational leadership across MCSnet’s regional scope—overseeing Construction, Infrastructure, Logistics, Fleet, Dispatch, Asset Operations, and Field Safety. Reporting directly to the Chief Project Officer, you will serve as the primary tactical bridge between executive strategy and ground-level execution, ensuring field crews, heavy machinery, and tower builds are deployed safely, efficiently, and on schedule.

Responsibilities:

The responsibilities of the Field Operations manager include, but are not necessarily limited to:

• Directing, coaching, and evaluating multi-disciplinary field leaders, including the Construction Manager, Infrastructure Team Leads, Fleet Manager, Logistics Supervisor, Scheduling & Dispatch Coordinator, Operations & Asset Management Specialist (OAMS), and Health & Safety Administrator.
• Directing the daily priorities, workflows, and workload balancing protocols of the Scheduling & Dispatch Coordinator to seamlessly synchronize field activities across Construction, Infrastructure, Fleet, and Logistics, optimizing route density and travel efficiency to ensure all task allocations are completed strictly within budgeted straight-time hours without over-scheduling hours.
• Managing routine preventative Infrastructure maintenance and emergency restoration for tower and underground infrastructure in collaboration with the Network Department
• Managing the department after-hours and on-call schedules to ensure around-the-clock operational readiness and emergency coverage during major network outages.
• Directing field construction and infrastructure teams to ensure high-quality, timely execution of Fiber/FTTH and Wireless network builds.
• Coordinating laydown yard logistics, utility crossings, landowner access, and compliance with municipal permits, pipeline crossing agreements, and utility locates.
• Partnering with the Logistics Supervisor, Fleet Manager, and OAM to align material staging, machinery maintenance, and hardware availability with active dispatch needs to prevent truck-roll delays.
• Guiding the development of SOPs and SWIs to remove operational bottlenecks and optimize day-to-day execution.
• Championing a safety-first culture across all field sites by enforcing strict compliance with MCSnet’s safety program, provincial OHS legislation, the Canada Labour Code, and utility work standards.
• Managing field operational budgets, tracking project KPIs, mitigating site access/locate risks, and providing regular progress updates to senior leadership.

Qualifications:

• Minimum 5+ years of progressive leadership and supervisory experience in field operations, technical utility construction, or telecommunications distribution.
• High School Diploma required; a Bachelor’s degree or Diploma in Engineering, Construction Management, Operations, or a related field is strongly preferred.
• Comprehensive technical knowledge of fiber deployment/ISP), wireless broadband infrastructure, heavy machinery operations, and utility work environments.
• Intermediate-to-advanced proficiency in computer systems, including Google Workspace, Field Service Management (FSM) systems, familiarity with ticketing/dispatch platforms, GPS/GIS mapping tools, and project management platforms.
• Proven background in project management and resource coordination; a PMP designation or formal leadership certification is considered a strong asset.
• Valid Alberta Class 5 Driver’s License with a clean abstract and a clear criminal record check.
• Outstanding communication and conflict-resolution capabilities with a proven track record of managing inter-departmental dependencies, field teams, external property owners, and municipal authorities.

Apply Now!

In addition to a competitive salary, RRSP’s and benefits package, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values: Integrity, Respect, Courtesy, Communication, Teamwork, and Accountability.

This position will require the successful candidate to be located in St. Paul, Alberta.

MCSnet thanks applicants for their interest in this opportunity. Candidates considered for this position will be contacted directly.

Job Types: Full-time, Permanent

Benefits:

• Company events
• On-site parking
• Paid time off
• RRSP match

Ability to commute/relocate:

• St. Paul, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

• How would you describe your management style?
• Why do you want to work with MCSnet in this role of Field Operations Manager?
• Do you have advance level computer skills including demonstrated proficiency in email, IP, Routing, RF, Internet Browser and Google Office Suite?

Education:

• Bachelor's Degree (preferred)

Experience:

• Project Management: 5 years (preferred)
• Utility Construction: 2 years (preferred)
• Telecommunications Infrastructure: 1 year (preferred)
• Field Management: 7 years (preferred)
• Human resources: 5 years (preferred)
• Safety Management: 2 years (preferred)

Licence/Certification:

• Valid, Clean Criminal Record Check (required)
• Valid driver's license with a clean driving record (required)

Work Location: In person