Field Operations Manager

Salary

$87,485.00 - $100,609.00 Annually

Location

111 Gillingham Lane Sugar Land, TX

Job Type

Full-Time

Job Number

2400342

Department

Water Utilities

Opening Date

09/28/2026

The City of Sugar Land is seeking an experienced Field Operations Manager in the Utilities Department.

As a Field Operations Manager, you’ll lead and support a team of dedicated field professionals while directing programs that strengthen water distribution, wastewater collection, and revenue metering operations. This is an opportunity to make a visible impact through preventive maintenance, innovative process improvements, responsive repairs, customer service, and public safety initiatives—all while protecting public health, infrastructure, and our environment.

About the City of Sugar Land

The City of Sugar Land serves over 110,000 residents and is known for its high quality of life and commitment to innovation. Our team is driven by service, collaboration, and a shared goal of making our community even better.

At the City of Sugar Land, we’re building a high-performing, innovative community where employees are empowered to make an impact. You’ll join a collaborative team, enjoy strong benefits from day one, and have real opportunities to grow your career.

We follow our BLAZE values by encouraging bold ideas, fostering a supportive and collaborative team, adapting to change, holding ourselves to high standards, and empowering employees to grow, contribute, and make a meaningful impact.

What We Offer

• A competitive Medical, Dental, and Vision insurance package with coverage starting Day 1
• TMRS pension with 2:1 city match; 457(b) options
• Paid holidays, vacation, and paid parental leave
• Wellness programs, mental health resources, and an EAP
• Grow your career with professional development programs, training opportunities, and career advancement through our Gold Standard People Development Division.

What We Pay

The Field Operations Manager is an exempt position with a starting salary of $87,485 - $100,609 annually.

What You’ll Do as the Field Operations Manager:

• Manage construction, operations, repair and preventative maintenance of the City’s water distribution, revenue metering and wastewater collection systems
• Recruit, hire, onboard and effectively manage assigned field staff’s training, performance and professional development
• Assign, direct and manage assigned staff and contractors’ work priorities and standards to accomplish division programs within designated service levels
• Ensure field work complies with all applicable federal, state and local regulatory requirements and procedures
• Manage division’s current fiscal year operations and maintenance budget, in compliance with City policies and procedures
• Manage division’s inventory of assigned resources, to include tools, vehicles, heavy machinery, spare parts, equipment, uniforms and supplies
• Serve as an essential employee before, during and after an emergency or disaster (REQUIRED)
• During emergencies, while serving (on a rotating basis) as an on-call manager, schedule, assign and direct first responder staff, in accordance with City and departmental policies and procedures.
• Performs any other duties and responsibilities as directed by the Director or their designee.

Formal Education:

• High school or General Equivalency Diploma is required. Bachelor’s degree in Civil Engineering, Environmental Engineering, Environmental Science, Construction Management, Public Administration, Business Administration, or a related field, is preferred.

Relatable Work Experience:

• A minimum of 5 years of progressive supervisory experience related to water distribution and/or metering operations is required.
• Municipal experience is a plus.

Training (License and/or Certification):

• Valid Texas Class “C” Driver’s License is required
• TCEQ Class "D" Water Operator License or able to obtain within six months of hire.

The citizens of Sugar Land depend on City employees before, during and after an emergency or disaster to provide or restore essential public services for the health, safety and quality of life for our community. In the event of a wide scale emergency that could impact our community, all employees must be ready to assist in managing the crisis and will be considered essential for the continuity of governmental operations.

Our success is achieved by the courage to do things differently and accept that failure will occur on the path to innovation.

The City of Sugar Land is an equal Opportunity employer.

CITY OF SUGAR LAND's OVERVIEW OF EMPLOYEE BENEFITS

• Texas Municipal Retirement System (TMRS)

Employee contribution: 7%

City matches 2:1 with 5-year vesting

Retirement Eligibility:

1. Age 60 + vested; or

2. 20 years of service, any age

• HOLIDAYS

The City recognizes 10 Holidays per calendar year, which includes one floating Holiday. In lieu of a floating holiday,

firefighters will receive September 11th, Patriot Day, as a fixed holiday.

• VACATION – Other than Public Safety

0 –2nd Year 10 days per year

3 -10 Years 15 days per year

11+ Years 20 days per year

• VACATION – Public Safety

First Year 10 days per year

2-10 Years 15 days per year

11+ Years 20 days per year

• SICK LEAVE – Other than Firefighters

8 hours per month, to a maximum of 1,040 hours

• SICK LEAVE – Shift Firefighters

12 hours per month, to a maximum of 1,456 hours

• SICK LEAVE INCENTIVE PROGRAM

Annual conversion of sick leave to vacation

*Sick Days Used from 01/01 to 12/31Eligible* Sick Days for Conversion

1 day or less taken 3 days

Up to 2 ½ days 2 days

More than 2 ½ days and up to 4 days 1 day

More than 4 days 0 day

• LONGEVITY PAY

After one year of employment, employees will receive an annual payment of $4.00 per month of employment with the City for the first 25 years of continuous employment (maximum of $1,200 annually). Qualified employees receive longevity payments each December.

• 125 CAFETERIA PLAN

Premium contributions for the medical and dental plans as well as Flexible Spending Accounts and Dependent Care Flexible Spending Accounts are available to all full-time employees through this arrangement.

• GROUP HEALTH & DENTAL

The City contributes to employee and dependent coverage in the HMO, HDHP and dental plans offered.

Medical

HSA

KelseyCare Gold

KelseyCare Blue

Employee Only

$101.44

$19.56

$0.00

EE + Spouse

$346.60

$144.55

$96.48

EE + Child(ren)

$257.51

$106.09

$66.79

EE + Family

$454.39

$202.24

$141.00

Dental

DPPO

DHMO

Employee Only

$7.35

$3.14

EE + Spouse

$18.49

$5.89

EE + Child(ren)

$17.90

$8.45

EE + Family

$31.41

$10.33

Vision Plan

Employee Only

$7.35

EE + Spouse

$18.49

EE + Child(ren)

$17.90

EE + Family

$31.41

• VISION CARE PLAN

Employees can voluntarily elect to purchase vision care insurance for themselves and their eligible dependents.

• AFLAC PLANS

Employees can voluntarily elect to purchase through payroll deduction: Accident, Cancer, Critical Illness, and Hospital policies for themselves and their eligible dependents. (Rates are age-banded. Employee must contact representative directly for rates and enrollment.)

• BASIC LIFE and AD&D

The City provides all employees annual salary of life insurance and accidental death & dismemberment (AD&D) coverage of one-time annual salary with a minimum of $50,000.

• LONG TERM DISABILITY

The City provides employees with Long Term Disability in the amount of 60% of your salary (depending on position category) to a maximum of $7,500 per month. Benefits begin after 90 days of disability and may continue to Social Security Normal Retirement Age (SSNRA) if you qualify. LTD is designed to replace a reasonable portion of your income in case of

serious injury or sickness whether on or off the job. Benefits will be offset by any payments from SS, Workers Comp and other income offsets.

• SUPPLEMENTAL LIFE and AD&D

Employees can elect supplemental life insurance and AD&D coverage up to $750,000 for themselves and up to $250,000 for their spouse; as well as $15,000 of life insurance for child(ren).

• SHORT TERM DISABILITY

This optional benefit allows employees to receive 70% of their weekly salary, to a maximum of $1,500 per week (tax free), following either Option A: a 30-calendar day elimination period; or Option B: a 7-calendar (injury) or 14-calendar (illness) elimination period, for a maximum of 90-calendar days from on-set per qualifying incident.

• PRE-PAID LEGAL PLAN

Employees can voluntarily elect to participate in a legal access/assistance plan at a base cost of $7.87 per pay period. Optional plans are also available. **(**Employee must contact representative directly for rates and enrollment.)

• DEFERRED COMPENSATION

Employees are allowed to contribute to this optional program at a minimum set by the plan administrator and a maximum set annually by the IRS. Currently the City contracts with 2 administrators for this program: Dearborn & Creggs ($50 per month minimum contribution); and ICMA-RC ($1.00 per month min. contribution). The maximum contribution for 2023 is $19,500

and $6,500 for age 50 + catch-up.

• CREDIT UNIONS

Houston Federal Credit Union: (866) OUR-HFCU

Brazos Valley Schools Credit Union: (855) 391-2149

• EMPLOYEE ASSISTANCE

The EAP is designed to provide employees and their dependents with professional, cost-effective assistance in resolving difficult personal problems. Individual, voluntary involvement in the EAP is confidential. The City's EAP administrator is Alliance Work Partners (AWP) at 1-800-343-3822. Registration code: AWP-COSL-3822