Field Operations Supervisor

Available Shifts:

• 4:00 PM – 12:00 AM EST, Monday–Friday, with weekend rotation
• 9:00 AM – 5:30 PM EST, Monday–Friday, with weekend rotation

Position Overview

Our client is seeking a motivated and experienced Field Operations Supervisor to oversee daily operations, scheduling, and field team coordination. This individual will serve as the Manager’s on-the-ground representative, ensuring field technicians are properly onboarded, trained, scheduled, and prepared to execute assignments efficiently.

The ideal candidate has experience in dispatch, contact center operations, workforce scheduling, or mobile field team management. This role requires strong leadership, organizational, and problem-solving skills, along with the ability to manage escalations, monitor operational performance, and drive continuous process improvement.

Key Responsibilities:

Team Leadership and Training

• Oversee daily activities of the GGE-Field Operations team and serve as the Manager’s representative in meetings and operational discussions.
• Coordinate field technician onboarding, technical training, and job-specific preparation.
• Provide leadership, coaching, scheduling support, and guidance to team members.
• Serve as backup for other supervisors as needed.

Scheduling and Travel Coordination

• Schedule field technicians for project assignments and ensure appropriate resource coverage.
• Coordinate travel arrangements and logistics to ensure technicians arrive on-site as scheduled.
• Monitor field readiness and address scheduling conflicts or resource constraints.

Escalation and Issue Resolution

• Manage operational escalations involving project and non-project assignments.
• Resolve issues related to delayed check-ins, missing materials, unavailable support resources, shipping labels, and travel arrangements.
• Address payroll and HR-related escalations, including Paycor inquiries.
• Provide escalation support outside normal business hours when necessary.

Performance Management and Process Improvement

• Track, analyze, and report operational metrics and key performance indicators (KPIs).
• Identify opportunities to improve scheduling efficiency, field performance, and service delivery.
• Maintain and enforce operational procedures, guidelines, and company policies.
• Maintain accurate documentation and recommend process improvements based on performance trends.

Communication and Collaboration

• Lead and participate in meetings with internal teams, vendors, and other stakeholders.
• Communicate operational updates, identify risks, and coordinate solutions across departments.
• Prioritize competing demands while maintaining high standards for service quality and timely execution.

Required Knowledge, Skills, and Abilities

• Experience managing dispatch, call intake, contact center operations, or mobile field teams.
• Strong workforce scheduling, dispatch coordination, routing, and operational planning skills.
• Demonstrated leadership, coaching, conflict resolution, and team management abilities.
• Proficiency in Microsoft Office, particularly Excel, Outlook, Word, and PowerPoint.
• Ability to learn and navigate custom software systems, portals, and online tools.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written, verbal, interpersonal, and presentation skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to remain calm and exercise sound judgment under pressure.
• Flexibility to adapt to changing business needs, operational risks, and competing priorities.
• Availability to respond to operational escalations outside normal business hours as needed.
• Professionalism, discretion, and the ability to handle confidential information.

Education and Experience

• Associate degree in Management or equivalent management training.
• Two or more years of experience scheduling on-site resources preferred.
• One or more years of team lead or supervisory experience preferred.
• Strong customer service and issue-resolution skills.
• Familiarity with technologies used by Velocity and its customers is beneficial.
• Demonstrated ability to work independently and collaboratively.

Physical Requirements

This position may require physical activity and field oversight, including:

• Lifting and carrying tools, equipment, and materials weighing up to 60 pounds.
• Navigating uneven terrain and working safely in field environments.
• Standing or walking for extended periods.
• Pushing, pulling, reaching, and performing overhead tasks.
• Climbing ladders and working at elevated heights.
• Working in confined spaces when necessary.
• Bending, crouching, crawling, kneeling, and performing repetitive tasks.
• Using small tools and components that require hand-eye coordination.

Work Environment

Candidates must be willing and able to work in varying weather conditions, including extreme heat, cold, rain, and snow. Depending on business needs, the role may require oversight of 24/7 operations or extended-hour shifts. Weekend rotation and after-hours escalation availability are required.

Employment Eligibility

Candidates must be legally authorized to work in the United States without current or future employer sponsorship.

Apply Today

If you have a strong background in field operations, dispatch, scheduling, and team leadership, we encourage you to apply for the Field Operations Supervisor position in Holland, Ohio. Join a team focused on operational excellence, effective field coordination, and exceptional service delivery.

Pay: $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Field Operations Management: 2 years (Preferred)
• Leadership Management: 2 years (Preferred)

Location:

• Holland, OH 43528 (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person