Field Operations Team Leader

About CRV

At CRV, we're proud to be at the forefront of innovation in the dairy industry. As a global leader in herd improvement with operations across Europe, North and South America, Africa, Australia and New Zealand, our mission is simple: to help dairy farmers build healthy, efficient herds through practical genetics and expert support.

We partner with farmers to provide reliable genetic tools and insights that help them meet their unique goals. As we grow our presence across New Zealand, we're investing in people who share our passion for the industry and want to help shape the future of dairy farming.

About the Role

CRV is looking for an experienced operations leader to take charge of our national Herd Testing service. You'll lead a team of Regional Service Co-ordinators and the Herd Test Administration team, ensuring herd testing is delivered efficiently, safely and to a high standard right across New Zealand.

This is a hands-on leadership role. You'll manage the day-to-day operational delivery of the service, own the working relationship with MilkTest NZ, and work closely with Sales Team Leaders to grow the service in key regions. You'll also carry accountability for compliance, including Health & Safety and the Dairy Herd Testing Standards, and for developing the training and capability of your field team.

Key Responsibilities

• Lead and manage the Regional Service Co-ordinators and Herd Test Administration team.
• Deliver a consistent, efficient herd testing service across NZ, meeting revenue, expense and operational targets.
• Manage the day-to-day MilkTest NZ relationship and ensure compliance with Telarc accreditation and other regulatory standards.
• Coordinate training and development for Regional Service Co-ordinators and Herd Testing Technicians.
• Promote safety leadership and ensure H&S policies and safe working procedures are followed on farm.
• Manage and resolve escalated customer complaints and support proactive engagement with clients and Sales Consultants.

Location

CRV Head Office, Matangi, with regular travel around New Zealand, including overnight stays as required.

What We Offer

• Stability – Join a global organisation with long-term career potential
• Leadership scope – A genuine national leadership role with a capable team behind you
• Support – A collaborative team environment, with access to the wider CRV network of experts
• Development – Ongoing training and professional growth opportunities
• Benefits – Company vehicle and fully subsidised Health and Income Protection Insurance
• Work-life balance – Flexible working arrangements to suit the demands of a field-based role

About You

You're an experienced people leader with a track record of managing field-based or operational teams. You bring strong organisational and problem-solving skills, and you're comfortable balancing budget, compliance and customer outcomes at the same time. Herd testing knowledge is preferred but not essential; what matters most is your ability to lead, coach and hold a dispersed team to a high standard.

You'll also demonstrate:

• Strong customer relationship experience
• Sound organisational and troubleshooting skills
• A collaborative style, comfortable working with Sales Team Leaders, RSCs and external stakeholders such as MPI, Telarc and DairyNZ
• Willingness to travel around NZ, including overnight stays

If you're a driven operations leader with a passion for the dairy industry and the people-management skills to match, we'd love to hear from you.

All applicants for this position must be eligible to work in NZ.